We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fatal lie did not arrive in 10 days arrive in 3 months of waiting not recommend FOR the 10 days that have not met
Arrived very quickly, is my third purchase and'm very satisfied, very recommend the store, About the numbering, recommend buying more than your numbering!
The goods are satisfied. I ordered 43 sizes for 43 legs. They sat down well.
No discussion with the store damage, but the basketball are there, received on April 5
Sneakers top, leg rest nice to play on the street! We came quickly even unexpectedly!
Long Q I was dating this tennis, bought and is just amazing, more beautiful, store sent fast and arrived fast, recommend
Always as well, I recommend the store
packed well. as in picture. kid liked. one hole of the laces at the edge of the shoe, a bit gentel, hope it won't tear fast.
Have buy two more, like product
My second pair, dubrable and nice shoes. Size matched to standard.
Shoes good, just can't forget order numbers more than yours.
Shoes great quality, super fast delivery. Recommend 100%
The package arrived on time. Packaging and good quality. The product corresponds to the advertisement of the store and it conforms to the description and the photos. I recommend this vensdeur for its involvement. ***** 5 stars.
Shoes very beautiful and comfortable I got 2 number above than normally use and came perfect, get a light off and not're shaking my foot, enjoyed quite hope back to buy again. (Delivery was until fast less than 20 days calendar).
Delivered in 10 days!! Clean and compliant. legere plastic smell a new.
Very good sneakers, comfortable, I recommend, and the quality is good. The leg is fixed well. On the Russian 36 took 37 size
This is the third shoe buy, this store is reliable. All right
Excellent sneakers. The child is very pleased. He goes to basketball and glad he got them. Quality is good.
Loved this shoes, we will see the durability, indicate the store