Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
so classic good quality exactly as seen on the photo thanks to the store
Cute shoe but I’m afraid to ware it out not that much support
Ordered a size 40 the fit perfectly . Good quality shoes
Shoes are excellent! Ordered 18.07 came 05.08 in St. Petersburg. Quality at altitude, no glue, threads and dents. Everything is perfect. Recommend!
I love it .. So nice and true to size
Cool, but on a wide leg. to me at 37(23,5 si width 9,5) are great for size.
Muii satisfied only I should have ordered one size more run small I'm size 38 and I ordered a 39 and I stay muii to the just arrive in time thanks to the store
Shoes-bomb just! Size Size, comfortable.
These junts are fireeee I can't wait to wear them out this summer. An don't talk about my finger lol.
At 24,5 cm-38 and at 25cm-39 size. in the photo 38 size
I took 38 my basic size and they are perfect!
Take beautiful, gave prissy on foot, like the ad, thanks to the store, arrived on time.
These shoes are everything! Looks just like they were described. Mirrors the Bottega Veneta w/o the expensive price tag. Purchase the yellow pair too.
i wear a size 9 and ordered a 40. package got here in one week exactly which i was super surprised about lol usually they take months. immediately ordered more after i got them
First of all I order this on the 8th August and it arrived on the 15th August, I’ve looked at the shoes and inspected and it’s the same as picture no defects and also is comfortable to walk in. Will order more for myself
Very comfortable, light, and size in size, cool sandals, I recommend to everyone
Quality is excellent worth this product! I'm in love with my slippers, they don't arrive in the box I put them there but it's still beautiful thanks! I would buy this product again
Ordered May 27th Received June 14th . They fit very well and they are a mustard color . They kind of feel like if you step on one crack you will break your uncle but they are cute . Excuse my ashy legs lol
Very pretty and flexible easy to walk I recommend! Delivery on time
Little darker in person but still gorgeous , fast shipping