Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
02.08 _ 24.08.22 to Lviv. krasovki came in the ob'edenanyy sprovertsyi. tvotsyad class.
To the Irkutsk Region in 33 days. Packed normally, in a package, but everything came in. Made well, let's see how much enough. My foot size is 39,5. I took 40 size. Came up perfectly.
Excellent sneakers! Look great! I ordered 3 pairs. The only thing I can say, the g133 model is more successful, it sits perfectly on the leg, and g116, does not fit the leg on top, are free and slightly a little In size, I was approached, my husband for some reason more, although according to the reviews, he ordered a smaller size than the table determined, but the model is successful, they sit on. Recommend!
Very very nice shoes. Dont take bigger size.Very fast Shipping. will order more
Beautiful, light, ordered a larger size, they are too big, you need to order your size
The sole is just a bomb, the color is the same as in the photo (closer to green, not to blue). On the foot of 26,5 cm sat perfectly, in the area of the sock there is a small free volume, but the sneakers do not hang out, TC you can adjust the laces. In the ankle area, the material does not stretch, it's a little difficult to push the leg, but not critical. If that, black with green sneakers from the same lot in this place elastic material, very convenient. Anyway recommend. Yes, the crosses are full of unisex, they will suit everyone.
Great product.❤ A very nice store. ⭐⭐⭐⭐⭐The package was sent very quickly. Thank you and I recommend it
Cool, light. But big ones I'll try to order in size. Well, my nephew congratulations on new cool crosses)))
Kind of super, I do not know about the quality, I took my son, for the season is enough probably))
Very cool, my husband liked, the dimensional grid correspond. Only went longer than promised for a week
The size corresponds to what I buy in ordinary stores. Appearance liked, light for the summer. The parcel to the Leningrad region came in 2 weeks.
Hello congratulations I received, it is super beautiful colors and very light arrived in 10 days in France, I always take them with the same store, I recommend to everyone, thanking him sincerely, very soon 5 stars and the Post Office
Sneakers as in the picture. Size in size goes. I ordered 38,5 just in case 39. A little big. It was possible to take 38.
Fun,, soft, light, bright, comfortable. Size in size. MSK two weeks.
Went from 20.07 to Vladivostok, 10.08 came. Quality is good, the child likes, already the second bought. Thank you to the store, very quickly came. very bright and light. Seller recommend
Everything is like in the description! I ordered a larger size than the eye wished it was necessary to take my own meter. They are very comfortable soft light and consolidated.
Convenient, the appearance corresponds to the photo. The size table is the same as the declared one. Definitely recommend!!!
Thank you to the store is great, the goods received. There was a parcel for a long time, but confident, and there is tracking. The quality is good, even put them in order not to break. To the seller Thank you very much and respect
The order came in principle quickly in 20 days. The size corresponds to the written. Everything is super satisfied with everything. Thank you for your cooperation.
Wholesale expeditiously. I have safety half a size up ordered, but not necessary would have been… very fast delivery