We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is excellent, roomy. I order the second one. The first was gray, for a year of constant socks a little lost and dirty. I recommend to buy.
The bag is excellent, dense, large, can accommodate a netbook, the purchase is satisfied
Good materials, excellent tailoring, extremely roomy
Great bag, comfortable, spacious. Came very quickly
Exactly as pictured. Good pocket spaces. As a large woman, I’m glad the straps go around me comfortably.
The bag is large, on the belt to wear Toko behind the back, many departments. Pleased with the central castle in both directions. Flimsy belts, and carabiner but it's consumables) in the photo in comparison with my running large Barnet, next to this it looks like I'm a crumb.
Very satisfied with the bag, very large and roomy, for such a price, the quality is just super
Very mind in the film comes with a good high
great item and fastest delivery I ever have thank you very much
Excellent bag, took for cycling, it is convenient that a large pocket will open in the lying side, inside additional pockets with a zipper, neutral for the summer, the color is pleasant. I recommend the goods and the store.
The pushcassssss bag for this money, the quality is excellent, three pockets are large. What you need
Excellent bag for your money. Large and roomy. Materials are simple, which should be expected. The goods is very satisfied
Very cool kidney. Large and pakowna-holiday perfect. Fast shipping and delivery. Recommend store!!!
Quality for your money top, looking for similar to local marketers This volume did not find, either small or too huge Here everything is fine, the description is correct The quality is good very It's been a long time.
Bag for the quality of norms. The fabric is relatively thin, does not inspire confidence, but time will show. In general, I'm happy with the purchase, I advise. And yes, the carabiner is also good.
This fabulous loved large size and just Specifications
A wonderful bag, many pockets, good zippers and seams. In Voronezh came two days earlier than promised.