Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good backpack convenient pocket for passport all OK
Very good, arrived in 20 days in RJ. Like the quality and practicality. Is a product that meets an agenda or a tablet small, not for big notebook or notebook.
Great bag!!! Now I understand why so many positive reviews!!! The material is pleasant and unlike leather bags (which were mine) does not crack. Delivery in Moscow 4 days. Delivery in postomat. I took a smaller size, I do not carry many things with me. Capacity: safely fit 2L juice or 2 containers with food, you can put a container + small thermos.
Very good product! I 've tried it pretty hard.
Thank you very much to the store. Backpack quality. I really like it. The order came in time. Thank you
All just class store Super goes to all solutions
The goods came according to the description. Come quickly. Packed qualitatively. The goods were not damaged and in excellent condition. Very pleased. Also, thanks for the gift.
The backpack arrived in Moscow in 9 days. Everything exactly corresponds to the description. I am happy with the purchase. Thank you store.
Exelent backpack I arrive very fast I like it very much
A backpack came relatively quickly, in a Pyaterochka. Packed well. There is no sharp unpleasant smell. Externally looks good. Let's see how it will be worn.
Ozuko bag I'm very pleased, compact and a lot of things are placed, multifunctional, the shape of the bag holds well. The store very quickly sent me the parcel, the USB cable works. Factory China ⭐⭐⭐⭐⭐
Pefeita! Has several partitions and is very beautiful. Seller sent the same day of purchase. Came a toast.
Arrived in 18 days super fast, she is beautiful like the picture fine workmanship, approved and recommend.
From the bag, the husband is delighted! the quality is super! took for fishing, but she looks very decent-you can just walk. to the bag goes yusb cable built-in-it is Roomy. sewed qualitatively! the fabric is good! the coloring is cool! we recommend!!!! thanks to the store!!!
Excellent product. Exactly as described. Great quality material. Like!
veio de acordo com a descrição, perfeita.
Посылка дошла из Китая до Москвы примерно за 2 недели. Сумка была отлично упакована. Товар полностью соответствует описанию. Рассчитываю использовать в поездках на велосипеде. Об удобстве потом дополню отзыв. Продавцу спасибо за качественный товар и оперативную доставку.
Excellent backpack) drove to Chelyabinsk in two weeks. packed well, in the pupyrku + in two packages. very many pockets, the material is dense.
The goods went 3 weeks. there was a United delivery. The bag is super. Packed very well. Everything corresponds. I recommend the store.
The bag is excellent, quality. I would like of course a little more, T. K. Took for lunch to work (2 thermos and a container of 250 ml, placed only-only). I took in size in the description, it turned out to be slightly smaller especially in height. But that's not my thing. I wanted something more compact than a backpack.