Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very soft and pleasant thing. I'm ready to lay on it myself, but my cat did not take a pillow for some reason, I think it will get used to time. I took the size 50, a large enough pillow. To compare sfotala with a lighter. On the back of the rubberized droplets, which allows you not to slip on a smooth surface. Before Bryansk goods came in 2.5 weeks
Very soft, fluffy. But Padla's cat refuses to sleep. Perhaps after washing will change his mind.
Exactly as described, very fast shipping. Very comfortable.
Excellent bed, the cat is still used. The cat is 6 kg, the bed could be 50 cm taken, he likes to sleep with a clutter.
reached me in 11 days in the Netherlands. conform to the description my dog adopted it right away.
Ačiu pardavėjui. Bartui Labai Tiko IR patiko naujasis guoliukas. Rekomenduoju
For the first time I won something on Ali. The bed is cool, the dogs liked it. Fast delivery is very pleased.
The truth that I'm happy with the product, it's great and the size is perfect for my two cats
Very satisfied and bought 3 times the attentive store and very fast bought
Pet Bed is Super such as the description, fluffy and mięciutkie, only minus is it that came after more than 3 months of order.
My cat is happy in size: 70cm the cushion is beautiful!! Thank you
Ordered 11. 20 beds were already in the pedestal. Looks beautiful, soft. For a cat, 3 kg is good, even slightly large.
Class! Completely as in the picture! Soft, high, and fluffy! Thank you store)
My new puppy loves his bed! He didn't cry first night in his new house! It feels very protected being inside. Buy 50 cm, though doggie will grow to 3 kg. And I'm happy with this decision. So far it stays perfect with all the toys it has! True I filled in a little more foam because the floor is pretty finite but it's very little work and it got great! I recommend the store and the camita!!
My cats Adora the basket but now I have to buy another because the three want it ..
Delivered quickly. Corresponds to the description. I bought 50 cm, I thought it would be small, but our cat there is a little drowning))) napkin next to the understanding of the size. Very soft, fluffy and pleasant.
Description exact, the cot came in a vacuum bag. After unpacking and shaking, I carried the desired shape, there is no smell, well, if a little new material. The cat immediately mastered.
The cot liked, the delivery was fast. Has a small unpleasant smell, the next day passed. The cat really liked it, at first I sniffed, literally after 15 minutes I was already lying and baldela in it. The size of 50 cm came up perfectly.
Delivery 2 month. The parcel was simply wrapped in a package, the package on the road broke and at customs was sealed with tape. The bed was whole, very soft and fluffy, tightly stuffed, the fur is thick. The cat is very pleased and immediately fell into it and fell asleep. For a cat in 5 kg. I took the bed 60 cm., a little too big, it was necessary 50 cm., but then I realized that it was normal, because. My cat likes to sleep by spreading his paws in all directions.
First free! It came very quickly. The quality is good, there is not a big smell, but not critical. The size is suitable for small cats and dogs. The bottom is rubberized from sliding. Our two cats are kind of infuriating. Thank you very much to the store!⭐⭐⭐⭐⭐