Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store sent quickly as promised in five days of the producer I recommend only here the crust of the concept is a little.
The goods came well packed, without damage. The product is satisfied, already tried .. I recommend the goods and the store. In the parcel put and separator protein from the yolk. The goods came to Ussuriysk for 19 days, (earlier). Thank you, for speed.
Recommend shopping U this store. Parcel otrzymałam thoroughly after 2 weeks from order. Slicer firmly packed and secured, however zdziwił me none carton. However I will not the cling, because slicer dotarła nieuszkodzona. Today miałam occasion it test and I am glad. Is ułatwieniem when przyrządzaniu salads or other food. Knives very sharp-radzą wearing with pokrojeniem also meat and cheese.
Delivery in Russia to Moscow was 12 days. Everything is perfectly packed, the box is not crumpled, all the details are in different bags. I did not use yet, but I was similar-I was happy! Yes, you have to wash more dishes, but if you need to cut a lot of things-it's worth it than to strict your hands. I'm helped when cutting salads, blanks for the winter. Purchase is happy! Thank you store!
The order came in a week. Point of issue. Very fast. Quality is good. My first use of such a device, but I'm delighted. That thing is super. Knives oooooochen sharp. By the carelessness, when I delivered a replacement block, I cut twice and decently so the blood was))) of the minuses does not sit tightly on the container top (((loud and nasty sound when closed (slotted vegetables). Slicing corrugated potatoes does not work out, but I think it will be necessary. There would be slits of the edge and there would be no noise. Prices would not be. And so I'm very pleased.
Excellent acquisition of workers came in 2 days Consider unpacking review and testing on the channel genechka Eugenia nails Channel
Delivery 8 days to Tula. The spouse is delighted. Thank you store.
The product came in 10 days, 52 region, all as in the description, made qualitatively, knives sharp, no smell, took as a gift, later unwritten, thank you very much.
Delivered in 9 days, the set is not flimsy, the quality is good
A couple of weeks to Novosibirsk. A lot of attachments, we'll try, now we just unpacked.
Got it yesterday. Today tried to cut potato with the zig-zag blade for the first time ( I need a little more practice for it). Came out almost perfect(see in picture). So far i'm satisfied with this cutter. Will try other blades out next time i need to cut/chop/slice something
The goods are received, the quality is excellent, I am very satisfied. Fast shipping. 5 star store, thank you. I recommend the seller to everyone. Only the model is not the one, there should be a button at the top of the reset of the remains, but it is not.
Good thing, came super fast for 5 days by courier to the door, very satisfied
Very fast delivery ordered 11.11 received 16.11 came 15 but late at the point of issue, the quality is good... the plastic is dense... let's see on the case ..
A wonderful vegetable cutter. The salad cut in 10 minutes. Sharp knives. 18 days delivery via DPD. The most terrible kind of delivery.
Great vegetable cutter. I'll try it later. Packed perfectly!!! All whole, delivery fast. I'm very happy! Definitely recommend!!!!! Thank you!!!
I haven't tried it.
Got there quickly. Not yet tried. It looks good, the plastic does not stink. it came in a step in five
Came quickly, the courier brought home. I tried it on a tomato, I thought it was shut, but I cut it well.
Convenient vegetable cutter, salad sliced quickly. Careful, very sharp. When washed after use, cut. Turk has not yet used