Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It was delivered as described. Perfectly packaged and carefully delivered with some months warranty
Excellent table, adapt to it and will power finally make my PDFs study properly written. Arrived with less than 1 month in reef. Not taxed. Seller recommend to everyone.
Nice tablet. True, it takes time to get used to working on it. Drivers downloaded quickly, after 10 minutes already painted. The handle is comfortable, there are replaceable nozzles and a cheholchik. The box is very beautiful
Great tablet. Delivery took 5 days. Packed well. Drivers are downloaded and installed quickly.
Thank you, not yet checked, it came very quickly in Pyaterochka
Everything came whole and not damaged, turn on until I tried. i hope everything will be fine. thank you!
Everything is cool, delivered exactly in a week, in Pyaterochka, originally ordered not there, but it's even more convenient. The graph itself. the tablet is good. I have nothing to compare, but it works well, and is made firmly. Especially I was admired by the wire and the iron adapter type C (used to fly with plastic, which went out of order just a month later). The phone also connects, but at first I did not want to adjust the working area to it. Google-it helped to hold the first and third button on the graph. But to the tablet, it will immediately adjust as to the phone (which in this case is bad-it will not work normally on the tablet as it does not turn over), there there there It is especially convenient to make notes in parallel with the lesson in zoom-you can quickly copy slides and write directly on them)
Plashnet reached Kaliningrad in 2,5 weeks. Downloaded installed drivers-everything works without problems.
In principle, the tablet is good, its price justifies, I advise you to buy
All according to the description and quickly enough delivered in a couple of days and well packed, externally good quality and without visible defects, works and all kind time of day
Great tablet, high quality fab and material, 100% satisfaction from product and store, 100% recommended, no glove included in my box but i can get the glove in other ways, any ways, so, happy with the whole process, for sure i Will Buy more products in the near future thanks!!!
Product arrived in good condition aumque without bubble protection but OK
Very satisfied, super tablet. Everything is simple and clear, sent quickly, came even faster, in general 10/10 I advise everyone
The product came in time, I haven't tried yet but I'm very happy☺.
I buy a second time, the first time I ordered a girl as a gift, now myself. It is convenient to put a signature, retouch the photo (it is very convenient to smear skin shortcomings, for example). Works on both Windows and Mac. Normally work the degree of pressing. The only time the hand is sweating from a long use-this is treated with a special glove, it's strange that it is not included. Its functionality works for 100%.
The tablet works well. Better than I expected, very good
The product 10/10 esactamente is offered and the truth this model is very good value presio about foremost, I have already had graphics tablet before and it is is very good, good levels of pression accessories. The only bad thing would be the login why not go with my Android adapter But or modes Hope to buy from this brand❤
Tablets are good, good. Packing in 2 boxes. I recommend the product and the store.
Everything works Glove comfortable to touch The stylus is light and well lies in the hand, there are 2 buttons + The cover for the stylus is sorry there is no cover for the tablet, it will be necessary to do it yourself. The pen feels the force of pressure. The tablet itself does not bend and does not click, although when I shook it I heard a rustle, but it's not very scary
Actually the tablet seems to be working, I had time to check only by connecting to the phone, well, the delivery of DPD is a jamb, all in the photo.