Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are very good is the third one who stepped on thank you for shipping
excelentes pantalones muy bonitos y cómodos, a prueba de agua.. y muchas bolsas. vale el precio
The pants are pretty cool. A bit too loose in the ass that the step is too low. I took size 'L'. A smaller one would be inappropriate because the legs are just right. My dimensions are: height - 180 cm weight - 76 kg. waist circumference - 91 cm.
I like these pants, they have many pockets, the fabric is pleasant to the touch, I bought on the list of sizes XL and look good in the pants, thanks to the store and recommend
This is the second time that I order because the first was too small compared to my morphology it is really great super beautiful super comfortable I love the material there are 4 pockets in front and 2 behind it is like in the photos even go better
Excellent Product, perfect for bike riding and really is waterproof, recommend!
Nice pants for summer. Thread, etc. did not notice. I took S for height 175 and weight 50, slightly wide in the waist area. Delivery about 3 weeks to RU
From order to receive 18 days. Stitched neatly, the seams are even, the threads do not stick out. The fabric is thin. Let's see how they will be worn. The size sat well, the only thought that the legs would be wider)) These are narrow. I am happy with the purchase.
Pants fit well. True to size. Be aware, these are high waist, and sit above the hip. The material is light, but very tough. Haven’t had the opportunity to try out the water proofing yet.
I wear it for work and it fits me perfectly. It has water resistant, a lot of pockets for all my stuff and it toughs. I can abuse it and it not easily tear or breaks apart like other pants I have. I like it a lot that I bought it in three different colors. Highly recommended and I hope you like it as much as I do.
The product is seen of very good quality, as specified in the product description, arrived very fast in Lima, and the very cooperating store. 10 points.
Second time buy this store. Very honest and fast shipping. 100% as described. Recommend. Stay tuned to size. Have 1,80 weight 80kg. Only the size 2XL was good.
Very comfortable and breathing, not really waterproof but dries very fast. I recommend!
Very comfortable and fit like they should. Nice weight. So good I ordered a second pair after wearing these only one day.
I think this will be my favorite pants!! I really loved it a lot, the fabric is not thick, perfect for this summer! The quality is also great and it looks great! I'm 1.75 and weigh 105kg I took 5XL and everything was perfect! would buy again
I try to order a pair and I am very pleased and a friend of katoryi he undermined it, too, so like mine 178/75 kg and ordered,,L it is quite normal to sit down for a couple of kilograms to ceiling they have rizinka and Stock even nizay as after the Moika will be a friend they said they sat down, but all the same it is not possible to deliver 2 s half a year I went all the way Ponate
I love this pair of trousers! Just ordered another color! Very cool! I'm 5'8 and hang 72 kg. Size M came up perfectly!
Fits well. I’m 170 and 60KG. I order a M and it’s long. Keep in mind if you sit, of course it will rise up.
really don’t know where to begin, everything is just wonderful, the quality of the clothes is great. Everything including the color is matching the photos, the store is quick to reply and answer the messages, i placed the order on 23rd, received it today on 29th, this is just amazing, one week and i got what i got the package, as I explained the clothes matches the pictures, the quality is great, the colors are accurate, you just need to find your size and buy, nothing to worry about here, everything is just fabulous. Thank you very much to the seller, this is now on of my favorite shops.
나는 그의 크기가 정말 마음에 듭니다 77kg에 1m81입니다 나는 XL을 취했습니다 위의 두 가지 크기를 선택하지만 어쨌든 나는 말할 것도 없습니다! 10일만에 배송되는 초고속 품질의 가격과 시간은 매우 수익성이 높습니다!