Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Communicate with the store did not make sense, the product corresponds to the declared characteristics
Got it in 25 days, everything ok with it. Screenshot testing it through my integrated card reader on laptop.
Great card, it is the second, bought from store. Thank you very much.
Now just try. Many thanks to the store for their professionalism.
Everything is ok. Thank you very much.
All is well. Delivery took 23 days. Packing the card a little bit crumpled (probably on the way to the Mail). Card working. Test on the photo.
Got good, they have not been tested. Not include plug adapter SD
I bought in the DVR, the video writes, the quality of the video did not look. I'll drop it later. Delivery fast to pochtomat. Thank you.
The card came whole, as ordered, 32 GB, about-29 GB, the computer sees, then we'll see
Excellent Product very satisfied very fast store recommend
Delivery fast, still did not check, I chose for a long time, I hope the original, if there are problems, I will add feedback, thanks to the store!
Original product, real capacity 60GB, all in order and fast shipping
The goods arrived in 25 days. Mosk region External inspection-everything is fine
Delivery time is up to pfo-2 weeks. I checked everything, the description corresponds. Both by speed and by volume. Took with a coupon for 925 rubles. Now the prices are certainly not the ones...
Excellent memory card, taking the 314 p, the DNS such 1000
More expensive than other options but very reliable
Not the first time I take it. I haven't tried it yet, I hope it's all good.
Thanks, got everything right! Item exactly as described. Thank you.
Thank you so much! It's okay! The product corresponds to the description and delivered before the promised time! I recommend this product and this store!
Great product, recommend is high quality.