We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool thing. The clothespin is quite rigid, behind the door was held, the holder-clothespin-of course, only for phones, as the phone falls on the anti-slip-weak-does not hold. The hose is cool, tight, in general, for such a price, a good thing. I needed to watch movies. For home use-I'm happy.
Good thing, helps in everyday life to hold the phone. Under the new year, the Mail of Russia from behind the load takes a long time.
It's worth it mostly lying down, doesn't tire your arm, it's comfortable. I recommend it
It hold my phone, but don’t know for how long it will last)))
It's like the description. Git with difficulty, under the weight of the phone slightly sagging, but in general is not bad, especially for this price. The daughter will blogger)
Excellent holds the phone even on a not very stable germ of my embroidery machine. At the same time, keeps the phone tight and does not bend
The goods to St. Petersburg in less than 2 weeks arrived. It looks tough and strong. The phone keeps it confident. I recommend to buy. With the store did not communicate
Very convenient thing) and quality, I think a couple more to order)
It is recommended to buy. Its function performs quite. The main thing is to be able to use.
Just an excellent Holder, the Mount is tight, reliable, the purchase is very satisfied, I advise everyone, The order came on time, thank you.
The wire is not very tight. Under the weight of Xiaomi Mi 9 T pro sagging. I'll make something up for the rigidity of the wire
Keeps the phone well. If the phone is large and hold the holder, it starts to spring a little, but even at the same time nothing falls off and holds on dead)
Well, vague impressions, my phone in a metal case does not hold, even if you twist the wire with a Buble, the wife's phone is smaller and in a plastic frame.
I didn't think the support was going to be so hard (in a good way) it gives a feeling of much stability and security. He arrived very fast in Chile, only that Chile Post took a long time. In total almost 17 days, very good time at all.
Everything came quickly, very hard wire and clothespin, will withstand even the tablet. Cool thing, quality at altitude))) thanks))
Cool thing, I like it. Provolka is tight, she has already bent her as I need, but this is only a plus. Bend under the weight of the phone. The holders are tight too. Waited for an order 3 weeks to Krasnoyarsk. Mom also liked it, now we will fight for this Holder. Recommend.
Good afternoon. Great holder. Everything works and the whole. Easy to handle. Thank you very much to the store.
I reached the product in good condition and in a quick time thanks to the store
Holder good leash hard phone keeps the store recommend five stars
Delivery is fast, all is well! Seller recommend!!! The phone holds, and a large enough and heavy phone))