Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 11.11 to Minsk arrived in 20 days track tracked. The mouse works on one AA battery for a long time, it fits even a 1,2 Volt shark, the receiver is located under the lid. The only thing that declared 1600 dpi does not smell (there is something to compare with), but in principle it works smoothly and this is the second such mouse, the first worked almost almost almost almost
Great mouse! I order not the first time! It is very quiet and tactile Pleasant)
Excellent product, i wish you will have the opportunity to buy and try it. It's an excellent test.
The mouse is pretty. I did not check the work. I hope it works.
In principle, a good mouse for this money. Buttons are quiet, but it's much louder than my mouse)). Otherwise, everything is fine. Delivery to Almaty three weeks smoothly.
Very good quality and fast delivery I am very satisfied , I recommended this store Thank you so much
I really liked the mouse.
The product is exactly as the description, it is great and the type is excellent, five stars
The order came quickly, ordered express delivery via sdek. I order the second mouse, now it's already at work. It is straight silent and very soft, work just high. This time I ordered a blue one, it's not as bright as in the photo. In reality, Blue mother of pearl. Super color. The store handsome quickly answers questions.
Perfect! I order for second time this red one is for my wife.
Mouse 2 pcs, came in good condition, need 1.5 V battery to work When working lights with red light
Oh, I like it. Click can't hear how under my hand is done, on one battery, turns off at inaction, turns on from pressing.
Quality mouse, and very comfortable
Arrived quickly and very good quality. Working. thanks
Excellent mouse, I use only such, the batteries last for a long time, in 4 years I failed alone and then the wheel began to scroll, otherwise fully operational. For such a price, just fire!
Все отлично. Доставка около месяца. Второй раз заказываю. Первая мышка отработала 2 года, потом начало проскакивать колесико, в остальном все хорошо до сих пор.
The mice are excellent. Take the third time. Because of the ten in four years, only one
Excellent mouse with a quiet click. From the entire line of the manufacturer, this is the most modest in appearance. Functional and convenient.
мышка отличная, единственный минус краска облезает. А по работе замечаний нет, очень нравится
To Ukraine in 20 days. Mouse really liked, good quality.