Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The shirt reached Volgograd in 20 days, odorless, without defects. On the growth of 158 took S, sat perfectly and in the shoulders and sleeve length.
Beautiful night blue color (hard to show on the pictures)
Shirts came fast. My parameters: 96*82*103, height 161 cm. I ordered a white and blue XXL-the perfect size! Awesome Color! Packed neatly. There are no complaints about sewing. Of the minuses, only that immediately from the package was dressed-electrified. Blue is not strong, but white, straight stuck to me, and a little translucent because of which the tummy and all the uneven can be seen. I threw it into the washing, then I'll steam it up and try again with something not synthetic at the bottom. I'll add some feedback.
I bought from this store the same shirt of olive shade. The same firm, but the quality is different. This one is less like
1.55m and 54kg, size M is large as expected, but the collar a bit big. The colour not to much pink or brown as my camera, it's like store's photo. Fabric is soft and pleasant. 13 days shipping to Australia
Nice quality. I am going to buy in green too. Recommended.
I love them it's very nice and elegant, I ordered xxl and it opens a little bit of the chest. Thank you very much I'm sure you bought another color.
Delivery operative-14 days. I took the size S, I think my daughter will do. Thank you.
My parameters: height 168, chest 86, waist 68. Not bad, but it's difficult to call it great. Strongly sticks to the body, anti-static spray I'm afraid-I think there will be stains. Color as in the photo of the store (in reality it is difficult to photograph normally, home lighting gives stupid glare). The material is very thin, the leads remain fast-so for neat. For my taste, a very large collar. The length of the sleeve and shirt are good.
A cool shirt, reached the MSK for 18 days to the Post Office, the size matches, I took S on the parameters 85/63/93-sits slightly free, as I I as The only very much crumples and hard to iron.
I like it very much! But it's not the color I asked for.
The shirt liked, normally ironed, difficult buttons fastened. In general, a good wearable product. The order went for how long, almost 2,5 months to Belarus!
Nice shirt. It was packed neatly in a bag, there is a factory tag. Size S for my height 163 perfectly approached, free but not oversize. The length of the sleeve also approached. The fabric is pleasant to the body and looks beautiful. After washing, it did not shed, and the shirt is ironed very easily and this is a plus. In the sock it is very comfortable.
I like the shirt very much, it looks super.
I recommend. fast delivery. I have 48 size, ordered XL it would be possible and L, but I think then the sleeve would be short. the shirt is good but a little translucent
A good shirt, the material is similar to satin, but thinner. Sewn well, but I would like the material more tightly
A good shirt, take your size, I reinsured took on the rszmer more, also nothing, free me suits, ocheya beautiful color, the camera is not the same.
All class except delivery long in 2 month. On the volume of the chest 88 cm took l I like not much oversize and not in the guise.
The shirt is even better than I thought, just delight. I took somehow from another store, there is a nasty, unpleasant fabric, and here is so gentle, does not creak, as it happens, I did not even expect. At 95-70-95 the size came up on the shoulders and waist, just as it should be sat, but in the chest between the buttons you can see everything with carelessness Ness Ness Ness But the larger size is definitely not worth taking, this one sat well, not in the guise, not an oversize, as I wanted. Very satisfied
The shirt is good, the fabric is not dense, but not thin, satin castings, but not strong. On the Size M (chest Volume 92 cm) took L. With the size guessed, the shirt is moderately wide, does not pull in the shoulders. Sleeve, not to say that short, but I would like a little longer. Although in the reviews they wrote that long, who has what hands, my height is 175 cm. The parcel came for a month, with tracking