Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Best
I order not the first time. Delivery within two weeks. Everything works. Thank you to the store, prosperity to the store!
It arrived very well packed and protected, gives a dim light good for the bedroom, the base is plastic and the trunk is covered with ribbon, not painted.
I like how the stand is and that you can tap to turn off and on! Is very good quality and pretty too !
this is one of the best things i've ever bought!! it's so beautiful i'm obsessed
This is an amazing lamp! So bright and elegant. Shooed very fast
Loved this lamp, bright and beautiful, can be customised as it can be bent in any shape the branches. Loved that it can be powered by battery or usb power, the only minor dislike was that the colour of the lamp is created through the use of some tape. But even with that fact I still love it and it still looks amazing only fear is if the tape eventually peels off but for 20 bucks it's amazing.
I am just shocked How beautiful this tree is and works perfect !!! Amazing amazing amazing
Cool. Connected to the TV so as not to take apart
The goods came quickly, the quality looks good. Thank you!
Very nice
I love it !! And the button of power it cool it’s like a sensor
I love it and my daughter loves it too. it was a gift for her room. its larger than I was expecting and works great. can use batteries or USB which I like having the option of.
The lamp is just great. Beautiful, looks great in the interior. Thank you very much to the store. Prosperity to the store.
This is unreal beauty!!!!!)))) girls, do not doubt)) thanks to those who wrote truthful reviews and posted beautiful photos. So all it is))) its money is definitely worth it)
Very beautiful when you turn on!!! But if the usual light in the room and the tree is not included, it looks very bad near, there are wires with bulbs and cheap winding of silver tape. On the other hand, if you look at this tree from afar in the usual light, you can not see these jambs. Everything on the pictures, look at it. I did not like yet that the cord is black in the kit, it was possible to put white. From the batteries, the touch switch button works properly, when powered from the wire is buggy for some reason, it's possible it's in the wire or in the connector itself
Very nice, too bad it doesn't change color
Sent pretty quickly. Perfectly packed and came intact. The lamp in the branded box (on it, by the way, the assembly instruction)-this is not a shame to give. Podkyuchila through batteries (3 PCs AA). Beauty is stunning! Full of delight! Many thanks to the store! I recommend it to everyone!
Delivery is very fast. The lamp is excellent, thanks to the store.
In general, as in the picture, a very beautiful tree. Silver with warm light