Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks nice. Can’t wait for the sunny weather to test it.
I am very surprised and satisfied with the product I received! the glasses are made very well, I also got a polarity test and everything works. the set includes a hard case, a soft case and a glasses cloth. the shipment only took 12 days, I would definitely recommend it!
All right Recommend product and salesman another successful purchase
Ordered again in return for drowned in the Atlantic Ocean. Quality top, packaging reliable, ordered 11.11, delivered 22.11 to St. Petersburg
Top grade!!!
Kupione in promotion for 11zl, cool design, recommended!
fast store, excellent quality product. congratulations. Very well packed.
Very satisfied
Just got it
Proruct as describee, everything ok. Delivery was super fast :) Produkt zgodny z opisem, wszystko ok. Dostawa była super szybka.
Very fast delivery 3 days after order, well protected. Consistent with the description I am very satisfied. Recommend!
Great sunglasses, well packed and promptly shipped. THANK YOU! I love them.
GREAT QUALITY... love
Very good quality. I really like. Thank you to the store. Fast shipping. I will buy from this seller again.
Veritable lunettes de soleil de qualitee superieur. Avec mon Smartphone en le tournant mode 16/9 l'ecran devien noir. Ces lunette bloque totalement la lumirere envoye dans un certain sens. Incroyable. Bon vendeur excellent produit. Real High quality sun glaces. I do recommend this product. They so good that after 3 days having them, I order a second pair.With my smartphone those glaces totally block light when in turn it landscape mode. Due to my mobile type of screen and the fact that they totally block light coming from above. Amazing. I totally recommend this store and this product. Great seller, fantastic product.
Pack dotarła to Poland after the month. Glasses are sensational, exactly the same as with Gepetto only without their names from the side. Microscope slides could be a little bigger because for men are a little small but and so is OK. Beautifully packaged, perfect for gift, included in addition two material covers for glasses and case for storing them. Beautiful, recommend.
Already 3 points, excellent.
I think the model is more for men. I do not have much when glasses fit, and these sit well, I'm happy. Polymerization is! Happy. The tree creaks a little when folding. Before Peter 2 weeks
Really nice it's small glasses
The goods came quickly, the delivery is excellent. I'm happy, I order not the first time. Comfortable, no where presses, worn nice. Thank you store.