Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is cool, well sewn. Inside is a synthetic white lining with two pockets. The size is not very large, the bag looks bigger in the photo. But it corresponds to the declared size, so everything is OK.
Good bag-bag. Executed qualitatively, strong. There's a little bit. The description is true. Photo color does not transmit. Color as in the photo from the store. A4 folder fits in
Excellent quality. Fast delivery. Too Beautiful as the description and more beautiful
I liked it very much and the quality is super
Good bags. Dense. For the summer, that's it. Less than they seem in the photo.
Everything is fine!!!! Handbag class!!!! Inside two departments, buttons work. there is no smell))))) I recommend the store!!!!
It came early for the combined delivery, all right, just the smell is a little industrial but I 'd already read about it, I 'd like you to tell us if we can put a perfume on it or this will unpaint it out of it all right, thanks ^ ^
Great bag, price and quality at altitude, I recommend the goods and the store.
Very high quality bag, looks expensive, for the summer is perfect, delivery 3 weeks
The bag really liked. There is a lining, inside the pocket is divided into two. The bag itself closes on the button. There are a couple of strings, but it's not critical at all. Took for 390
very cute!! haven't worn it out yet but it's the perfect size and there's a small pocket inside too which is pretty useful. there are three buttons are the top that close the bag. i love it!!!
The bag is good, the seam is even, the threads do not stick out anywhere, inside 2 pockets of course, for something light. In general, I liked it. Color is the same as photo
Bag class! The accessories are serviceable, there is a lining, inside the pocket, the seams are even. Satisfied with the order. Recommend. Thank you store. I will be happy to walk in the summer. Maybe I will order in
Too practical, simple and pretty! It is solid and manageable, I recommend!
This is amazing. It's exactly the same as in the photo, no extra threads sticking out, no stains anywhere and the colour is the same vibrant yellow. It has ample space, 2 pockets on the inside to hold ur phone and wallet and a rectangle bottom so you can carry books easily. It also has 3 buttons (2 on each side of the strap-which can be seen in the advertisement photo and 1 in the middle) and is made of the ribbed material. Overall I love the quality so far Ordered = 21st December Expected delivery date = 22nd January Received= 11th January I didn't have to communicate with the store and was able to track my order throughout.
I love it! The description is correct. They are great size and ideal size. I think I will buy more colors! It's a fine corduroy and the very right color!
Cool bag, very high quality. Came very neatly packed, only the most positive impressions.
Bags cool! True, the smell is very much sharp unpleasant. I hope it's gone.
It is accurate as in the description, good quality the material, with a lining inside it that has 2 small pockets and its closure is with 3 brooches. It took approximately 2 weeks to arrive in Chile. I totally recommend it, I loved it!
As in the store's picture, the color is not distorted. A capacious bag on the lining. It closes on the magnet. Without marriage, in a couple of weeks. Track was tracked all the way.