Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent headphones, but for my earshell is too large. She'll have to take it back. But I took the second set of qcy-t11 with the calculation that it will be better to sit in the ear and more convenient.
Buy some years this model and even store. Excellent product. Shipping immediately! No joke. Never was taxed nor postal order. Less than a month to arrive.
Ordered 11.11.sent immediately. Came to mail 30.11. I immediately connected to the phone. Everything works. We'll check the sound later. They took my son.
They work perfectly, I recommend, the second is already, one lost, the bass is excellent, loud.
I order not the first time from this store, everything is as always excellent, everything works, delivery to Krasnodar 17 days
Fire ears, second take, can fresh. The first so far norms live
Very good to listen but it took 1.5 months to arrive
Headphones are good. I would like to make a little more bass, but for such money
Good version in the box very good headphones order not the first time
Delivery is very fast! 6 days, the parcel was tracked. The headphones are very clearly connected, and turn off when removed into the case. The model was recently released (in my opinion in December 21). buttons touch, play normally, but I think you need to change the ear pads for your convenience. Very light case only 4 grams. Minus that there is no application for them, although on the box they write that there is, but it is not... while OK, I'll add a review later.
Everything works fine. Charging enough for 5-6 charges
29 days delivery to New Zealand. There is tape on the contact point of the earbuds which you have to remove in order for it to charge. The packaging is excellent. Looks good
All is well, took for a gift, checked, work, as Next let's see
I already had some, these are the 2dos I have, for the price the best you can buy and it sounds pretty good for the price too, 30 days to Peru
Received after almost a month. Received as described. Payed an extra 600rs on it because it came through m&p for some reason.
Quite liked! It is practical and small. However, falls easily my ear, because it is small. But works well! Still not tested battery life.
All perfect, I have two, some black and some white people I 've given my son. Excellent sound, up to much more expensive headphones. I had a problem with sending one of them and the store solved it extraordinarily. I certainly recommend them.
Product quality, packing for shipping came with little protection and luckily the product boxes arrived undamaged.
Direct evolution T1C, received the T2C. As the first, good, talking about money. Quality good, comfort in ear good but not looks have great evolutions techniques as the first model, out the battery light, promises something around 32H now. The connection is broken, sometimes very silly what is irritating sometimes, but is still a excellent product given the money.
All OK thanks a lot to the store for fast delivery