Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ameiiiii... great quality, warm and beautiful! Can buy without fear.
I order the third time, as I grow. Baby's legs. Very satisfied with the quality and speed of delivery. Recommend
Very beautiful and cool socks)) order for growth
I ordered for 12 months very small. Order came after 2 month.
Nice: The delivery is fast, the quality is very nice and on the legs is very convenient and beautiful! I order not the first time
I love ANNN are beautiful as in the description
Socks are cool! In the zip bag. At size 31 came up
Socks is great) Ulyanovsk order went 2 weeks. Packed in Nice package with zipper. Thank you)
it's very beautiful
Fast, cute and very good quality
Good store. Good product. fast delivery
Cool socks, and more cool bag for socks))) child 1,6 shoe size 21 at the time, the season
ordered on 6th march received it today 10th April. nicely packed in a cute zip bag. fast shipping the item was shipped out the next day. the socks fits the 1yr 7months baby boy perfectly. didn't communicate with the store but could tell he or she does their job well when the item was shipped out the next day✌️ highly recommended ⭐⭐⭐⭐⭐ thank you
Fast delivery 5 Star The quality is super Great thanks to store
Same as the ones in the photo. I'm from colombia and they arrived in less than a month. Recommended
Cool socks! In a beautiful bag came with a zipper! Dense, beautiful!
For baby, very cute, good quality, beautiful
The goods received in 2 weeks to Israel. Arrived in a large package. Socks are wonderful, quality fire! On the baby half-year-old socks fit. I did not communicate with the store. I recommend the product definitely, thank you!!!
Arrived earlier than expected, superb quality, they loved.
Lovely socks)) ordered for 2-5 years (US 1,2 leg puchlenkaya) and they are the most time, stretch, you can and a little more, but you can do get Shoes now wear 19 sizes (13,5 cm). Do not shine through, for the summer itself. Buy, you will not regret.