Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great looking shoes, they run a bit bigger than i though, normally i order size 43 but still good, very comfortable
Product وصلني as in picture and excellent كجودة
It's been a month. Comfortable good
Norms, but prayed during transportation, the feeling that the price is too high (so-so
Sneakers are super, but on a linear grid, still small, not criminal, maybe slightly stretched ..... Thank you
Cool cross size fits the description, come quickly took за1700
Excellent product just reached within 12 days. Highly recommend and store was excellent. Thanks
Sneakers comfortable, the size approached perfectly, the quality of fire, delivery gun, came in 3 weeks, a month earlier than promised!!!)))
Good Goods, came before, store understanding and respond quickly, size came accurate
Quality fire! Only in size is smaller, although the foot was measured under the size.
Ordered the second, the first were 44 on 43rus were small, sent back, the money still has not returned. Ordered the second time 45 for 43 Rus, these just. But for prices that I would not recommend now. Sewn on the knee, no size, no manufacturer Once again, one disappointment. Not very comfortable!!!! On the sole there is ventilation :), in the rain there will be :)
I do not know what everyone writes about sizes, etc. Listened a little and ordered a floor size larger, in place 42-2,5 took 43 and just on the floor size difference. The crosses themselves are very soft inside, the gait is airy. In general, everything is clear. We will wear and watch these guys swing in their handicraft skins. The store sent promptly, came before the period of the promised delivery. Go without a box!
Very good. Sorry that ordered the wrong color. Still, received as chose… just shook come wrong. kkkk
Only need a shoehorn to put, otherwise OK.
The grade is very beautiful and convenient
Patch the wear not The sole is very soft Walking comfortable
Very nice and so comfortable shoes. I love the way it is soft and not pressing my feet. Just like the picture. Happy