We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The unit is good according to the description, I recommend the producer
Delivery 16 dnev. Pratsuby Nibi norms, and there's a bachimo :)
Good adapter I arranged everything, waited 2 weeks, tracked, buy
I order the second one. Fast charging works, charges.
At 5 v pulls 3.5a pulsation at the same time 650mv, at 0.5A pulsation 120mv. Frequency about 100 kg. For tot QC did not do tests.
Bought a first time last year. I bought another extra.
Good charge. Can recommend
Sent quickly, but the order went relatively long. Adapter on a large load was not tested. Works OK. Recommend.
Charges quickly as from the original, is determined by the phone as a turbo charge. Delivery in 2 weeks
Super быстров shipping 8 days, charger 3.0 with fast charging, what we need, write that hot, yes a warm and only then when cord does not match the fast charging, and when the cord for fast charging heating no, so that to buy advice, thank you for quality products, fast shipping, For price in these difficult times, good luck and prosperity.
Great bloc. Everything charges quickly enough. Old more than a year works, there are no complaints. Take it will not regret it. Delivery fast
Just irresistible-I know this is super quality! One look makes confidence)
The parcel arrived in three weeks. The power supply supports fast charging, I order not the first time. For this price I recommend the goods and the store!
The order came in 2 months, in the first approach it seems that everything works.
Very fast shipping to Italy, tracking ok packaging perfect, good quality fast charger.
An exceptional combination of quality and price. Charges quickly. All the time I take with me on long trips. Small and bright in work
Came in 3 weeks, fast charging is, thank you
Finally, I received the goods, it took a very long time 3 months. Everything is whole, it seems to charge. The store extended the term twice, very sociable, for this thank you. The parcel was put in the mailbox. If not sorry time to order...
A good charger I order for the third time I recommend to Khmao.