We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping is very fast. Thank you store!
The watch is excellent, the quality is top. I advise you to buy
Good watch, strap iron, without defects and scratches. Nothing superfluous, look cool. I just did not understand how the strap is adjusted. Comes with a mini screwdriver. Thank you!
Hours arrived in 5 days in Penza, everything works
Very cute, like.
The parcel came quickly. Orders in one address combined from different stores the quality of the watch is good. Packed in film. Let's see how they will show themselves in operation.
Everything like described. Shipping quite fast. Arrived undamaged. A very elegant nice watch.
That's what's mentioned, let's hope it lasts a good time. The only drawback I had at least I was that when I wanted to adjust the size of the strap, It became quite complicated as it seems that the lapels part came fairly tight and defective but over time and a little patience became great. (It's the same watch they sell in stores but with triple price)
The watch is very neat and thin. Screwdriver in the kit. Delivery to St. Petersburg in a week.
What a beauty of watch, I arrive sooner than expected, thank you very much!
A wonderful gift for the new year!!!! This is just an amazing store with a chic product!!!! The store gave a coupon for 1000 rubles and I was treated for 100 rubles!!!!! Huge thanks to the seller for such a gift and quality goods!!!! The order was sent an hour after payment-lightning!!!! It's never happened before. In Stavropol it came in 5 days!!!! Very cool!!! (sending from Russia) delivered the courier to the house!!!! (pre-called and specified when will arrive). Watches are amazing!!! Large, comfortable, stylish! In the kit a screwdriver, to reduce the strap. on the watch was a seal, put the right time and they went!!! (the battery is included). Go perfect!!! Look chic!!!! I'll take more! Thank you shop and seller!!!! Good luck and prosperity to this store and seller!!! I recommend it to everyone!!!!
Watch's here! Went to Krasnoyarsk for about a month. Quality makes me very happy! They came in a beautiful package, everything is packed. By the way, who did not know, the strap is adjustable on the hand, or I thought that they were large in size. And there you can adjust. Everything is super, I like it!
Came quickly, just over a month, the strap is cool, the color of the dial is matte and looks great
The watch just surpassed my expectations, stylish, unisex, first ordered her husband and immediately followed myself, only black. The clock's a bomb!
Beautiful watches, delivered quickly, on the hand look cool, met their expectations for all 101%
Very nice, she is more beautiful in real life than in photo, thank you very much, I recommend
Thank you. Fast delivery and good quality product.
Nice watch. I like it. We walked three weeks before Udmurtia.
I bought the goods with a box. The box was put in a bag without purge paper, but everything came whole and not pompous. The goods were sent 20.11.21 received at mail 1.12.21 before the appointed time for 5 days. Delivery was to Karelia. I had to go with the buckle for 20-30 minutes. Very hard to zip. During this process I thought I would break everything, but then the screwdriver still fastened. In a month I will add a review after a small operation.
Good quality with excellent packing with a gift of mini screw driver. Recommended thanks AE & store