Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exact description. Don't rust with the water. Very comfortable. Maximum 33 cl.
Super achat Merci
Excellent Bowl, took a smaller option on the road most that)
All whole, the size is small!
Finally our friend travel will have with you drink water.
Looks like a quality nice, would be up in the bag more petty, perfect to bring them a little water when we left.
Perfect and very practical, as seen in the photos. It took Me 15 to arrive, I'll buy more, it's very good size and quality.
I love it. Best price. Good quality. Thank you store. I love your fast delivery system.
Very practical! Folding takes nothing and brings a carabiner so you can wear it even on the strap! I loved it! Arrived in less than a month in Spain
The product has taken time to reach Portugal 2 months is acts.
Very convenient for an adult dog. If you take for a walk.
I do not know why it is written for pets)) with me on a hike or on nature-excellent bowls. Roomy, stable, light. Come quickly.
Beautiful foldable bowl, very convenient to take away and quality and at the top, there is more than
As you can see, for a 350 ml presentation cat. That's enough. Comparative photo
Nice bowl. No smell. Delivery fast! Thank you!!!
Very good product, for the price you have is worth it. They're big and come with carabiner to be able to hook it to the strap. I find it practical for travel. The product arrived quickly took two weeks (including festivities). I recommend!
They did not communicate with the store. Everyone came whole, well-packed, and tried in fact-everyone was satisfied. Thank you. Recommended to friends, we place a large order
The product arrived in less than 2 weeks. It came very well wrapped. The quality is very good and the size 1000 ml is perfect, it does not take up space but when you open it is big enough for the dog to drink comfortable water. Bend and bend easy and fit perfect.
Goods arrived ahead of schedule, a plate high quality and comfortable. Advise)
Great misochka! Quality-at altitude. It will be convenient to take on the road. We took it especially so that you can use the carabiner to put the bowl to the backpack-carrying. Pleased with the fast delivery-the Bowl came much earlier than even was stated. Thank you!