We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag came in less than a month) super fast delivery to the city of Kiev, came to UKR Post) the bag during transportation a little crumpled, well, it's not scary, I advise everyone)
Handbag is super, came a little crumpled, but it's not a problem, I think over time everything will align
I bought two colors black and green, I like too much.
Handbag is small, just like in the photo. For such money, the handbag is nothing even. Thank you
It’s such a cute bag. Definitely way better than I expected. Lots of space and made of sturdy material. The alligator style detailing is really nice and it’s a beautiful shiny black. 100% happy with my purchase. Did take a very long time but definitely worth the wait. BUY IT GUYS ITS ONLY THREE POUNDS
Top bag! Odorless, well sewn. Came a little crumpled, but it's very easy to put it in order-just fill it tightly
To the bag claims no, cute, the color is beautiful, although a little crumpled Completely unhappy with the delivery, came somewhere in 2 and a half months, the store extended the delivery time a lot. Just terrible, I would know that it would be so would order in another store I ordered 2 bags at the same time, but only one came. The second waiting for 3 months. Tinplate
I have No complaint it's very nice and quite spacious. I come using several times and it seems very good quality. The only bad thing is I feel the rope is not too long it falls off my shoulder very often
I got this bag exactly when my shipment date said and I have to say it is such good quality and very cute. Would def buy from here again
The bag is good, the strings do not stick out, the parcel came to Poltava region in 11 days. Thanks store
He's really too good. It took time to come but the quality is top
I came in less than a month, the quality for my money fire, came with the rest of the parcels in the sky, I did not communicate with the store. Of the minuses, I can note a very strong smell, it's straight, I opened the parcel in the car, I had to open the windows! But it's solved. And so on their money in general an excellent bag, in Instagram such 3 times more expensive to sell
The bag meets expectations! Of course, came a little crumpled, put a T-shirt and leave so for a couple of days to straighten out. The smell is also there, for me it is not critical, I'm sure that it will fade. For such a price bag fire) there is one kotanka on the handle, but also not critical. Two threads stuck out, cut off already, all OK! The only jamb with the lock, it is very difficult to buckle, corny)) but, again, for such a price, I personally norms)
For your money is good. The thread had to be cut. All the same it is better to pay and take with better quality. But in general, I'm happy with this bag)
Very beautiful bag. One office. I came a little crumpled, but I think I'll straighten it out.
Wow wow wow! I'm very pleased, thank you! For such money, it's worth it. Well, it stinks but I think it will pass. Delivery is fast, I thought that I would have to wait 1-2 months.
Came on time, very nice I order not the first time. Thank you
It's beautiful and looks good quality, the only thing they should have stuffed inside it so it doesn't deform and didn't lose shape,
+ The handbag meets expectations, as in the picture. I crumbled slightly, but it's not scary, it will quickly take shape. -One minus. When ordering, the store incorrectly indicated the House, and the parcel went wrong. I had to keep track of the phone all the time. As soon as it arrived, I went to the Post Office, explained the situation and gave everything to me.
Bag is accurate to the picture, bit lighter but still very nice and cute, i’m very satisfyed