Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are beautiful! I chose half size less per experience that with use they stretch. He arrived in over two months. He brought Me taco bag and protector. All good quality
Comfortable, size 38 ok, such as I wear. Ham delivery.
I received the product in 12 days. The quality is really good, the size is perfect, comfortable and looks professional!
Shoes conform to the description, delivered with heel protectors in a blue organza bag and black non-woven carrying bag 40x20 cm
Just a super cool store! Sent out quickly order, shoes came in 2 weeks after clearance! Ordered on March 30, came on April 14! Although they were due on May 21. (Sverdlovsk region). The shoes themselves are beautiful, beautiful, soft insole, steady heel! Coach noted the quality and visual component!)) I advise you to buy! In the kit there are nakabarchniki and a pouch for storage. I'm delighted! Thank you so much!
Chic shoes! For such a price especially! Heel is still too high, I'm doing half a year. At the bottom on the foot are wide, if the leg is narrow, it will hang out! Size 37 at the store perfectly approached 36 size. Thank you!!!!
The product is exactly as seen in the pictures, it is of great material, ideal for workouts and even to compete, I recommend to be careful with size, my foot is 25 cm but I ordered a number 37 which corresponds to a 23.5 cm and I stay perfectly, I recommend asking for a number and a half less than they normally wear, with the slippers I was included a bag to keep them and heel protectors, amazing, great shopping and arrived pretty fast, it's supposed to take 1 month and arrive in 2 weeks. Super recommended!
I loved the heels, they're just like the description and they're very good quality. They made me perfect and I asked for size 38
The package arrived at an ok time and the dance shoes are gorgeous. I'm super happy and I recommend them
They are divine as seen in the photo come some protectors and a gift storage bag thanks to the supplier carve well just need to test them.
Excellent shoes madly glad to buy, Smart sat down, I have 37 size ordered 38
Very good! Thank you very much. My foot is 25,5cm long and buy size 38. It looks perfect on Me. It is not professional shoes, per the price of professional salon dance shoes cost since 100 USD. Item is perfect for your price.
The order arrived in good condition, it is expected and arrived not so fast but arrived thanks
Shoes just fire, came for weeks 3, packed very well, in the kit there was a pouch to carry them with you and protection on the heel, for 1000 rubles. They are wide in width for me (I have a long leg, but narrow) but not scary to dance, comfortable almost do not feel them
Size corresponds to. Description of receipt of goods. Comfortable. Look good. Size heel in the description. Recommend buying.
Have come super fast, come with silicone cloth bag and abutments to put in the heel. Great and very foft. Now to watch what last
Sandal beautiful, comfortable, but was small in my foot .... Wear 36 and 36 not fit ....
I absolutely love it. they are amazing. good quality, very comfortable. one of my best buys here on Alli. thank you very much ❤️ I ll wear them on my wedding
Shoes are cool! Neat, absolutely in size! I will definitely order more! Without the nakabluchnikov!
Everything is super. I'll lock it up the 4th time. Ideally