Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very spacious. Polished. Use on motorcycle. Another day took a tremendous storm and the waterproof coating prevent the content if moisten
The bag is good quite high quality. I recommend the store and the goods. Delivered in a short time
Cool bag. In a liter thermos and another place remains
Chose a bigger size. Satisfied with the quality. Placed everything you need. Convenient.
Delivery was fast but not as fast as they indicate. I bought this for my son who just turned 18. The bag is as described very convinient, can carry lots of things in it including his tablet. It is of very good quality. My husband also liked it and wants one for himself . In the pictures my son is wearing it and for reference he is 183 cm. I highly recommend.
Excellent bag, purchase is satisfied. Fast delivery, the courier brought straight home. Thank you. Recommend.
Delivery times are excellent, but the delivery of horror. Then came as a package. Bag super.
Fast delivery seven days Murmansk region, many pockets, very satisfied with the purchase.
If it looks great, I liked it and if I recommend it. Good quality
950₽, delivery to Mo 2 days, in general norms, the chocolate will fit) but thought the bag will be smaller
Shipping is faster. Commodity Description and the same. Bags goodie
Everything is fine! 10 days from the moment of order to receipt (Bashkiria). Quality satisfied! According to the description
The order came very quickly, everyone is satisfied, the store is super, quality bag!
Think more well made. But put the bag in and fillers ㅂ spent the better did the admittedly... get squished in WH ㅠ ㅠ
Delivery fast. Quality is excellent, shabby it a couple of weeks before the withdrawal, a good thing. Convenient bag, drag it lunch to work. Stitched quality, materials are of good quality. Thank you!
Zippers are very good quality. He came from China to Turkey in 14 days. I liked the product very much I recommend store and the product absolutely. Turkish friends can buy reliable seller
Bag is worth the money. Only of the downsides that it hangs on the back further than the picture, why pocket for cards and loop for points is not on the chest, and on his shoulder. But it is insignificant. Took great, it includes umbrella entirely. In small do not see any sense, so it is Mini. Shipping ECB pochtamat less than 5 days.
great delivery speed and everything is fine… I recommend the store :-)
Hello to all goods very quickly brought chose side in Russia can for this goods agree description 87%