We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice shop. Excellent service. The goods, corresponds to the declared.
Thanks for the good yarn for fashion caps! The color is the same as in the photo, the quality is good
Arrived in Sverdlovsk region in 23 days,
Once again I put 5 Stars thank you all like it. color as on the freto. soft and fluffy after washing
Great quality yarn, very soft, after wash fluffy, don’t have smell! Highly recommend!
Shipping fast. I order not the first time. The threads are good. The store put the spokes as a gift.
Excellent yarn, color as in the photo, in the motor soft, not pricked
Everything quickly came, and also attached a gift, just I need them, thanks! I order the second time .
I order yarn only from this store. Excellent quality, just magic products, soft and fluffy. The strings correspond to the description and the main harmonics in the coils are accurate. Delivery is always fast. I recommend it to everyone.
On the day of sale at a super-price! Shipping Best store on Ali!
Blue in one thread + additional, spread out just super. Knit quickly, slips. Color fire
Wool with synthetics, fluffy, beautiful, I take the second time. Thank you!
Very nice to deal with such a store!!!! Very satisfied and recommend!!!! Very fast delivery, up to Hmao in 16 days!!! such threads I buy not the first time, everything is fine!!!!
Has received on time, excellent yarn, has not yet knitted. On the photo of color 053, 804 and 032 As a gift spokes and needle
Pre-ordered yarn. The main color of the thread came the same, but the additional thread came noticeably lighter.
Came in time. The color corresponds to the photo-exactly the one that I wanted. I did not communicate with the store.
Everything is fine, as always in this store. The color 053 is slightly darker than in the store's photo, but very beautiful. Thank you, I will order again and again.
Excellent yarn, I take the second time. It's a pleasure to knit it. After washing, the product will still align and flutter. Cool yarn, I recommend. Shipping fast.
Good strings, thanks
Very beautiful color! It has come weeks for 3