Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just received, despite not test it looks very tough and is finished, the sound of drag coil metal is very weak almost can not hear already coil plastic is very high (recommend order it lol).
Normal coil for winter feeder, inside have grease, one bearing. There is a small rollback but for my purposes it is not critical.
The coil came quality, as the fishing rod will come, we go fishing, I hope to get a great experience of fishing from it!
Not to try, but it looks perfect and very well packed. I'll buy again.
Liked back to evaluate after test more so far looks a good product
For the fishing rod is the most, there are no Lufts!
Great coil. I order not the first time and only positive emotions. Had time to buy with a coupon 6000ka cost 709 rubles. Fast delivery from Russia. Best Double packing. Thank you.
Kapets! It looks 100500% cooler than in the photo. I'm arriving in an orgasm!
Thank you. I went fishing, checked the coil in the case. Works very well.
Reel feels good. Equivalent to a reel twice the price. Will have to see how durability holds up.
The product is 5 stars, very good operation and for the price worth. All right as the description, and quality consistent with the price. Thank you
It looks good and looks quality, it's missing to prove it.
Coil norms, corresponds to the description, some plastic parts do not inspire confidence, for example, the Bolt of the screw handle and the lock of the handle itself where it folds. And so the coil is very good. Delivery about a week to Samara. Thanks store
Very good quality congratulations. Arrived in 15 days
Product arrived fast, well packaged… looks great quality, testing
Cute) smooth. We need to try it in work. Delivery instant through sdek to the apartment!
Looks very good and quality coil! The stroke is soft and smooth! Seller clever very quickly sent the order! I recommend definitely!
Coils are just super Athis price. Beriterybochki do not wish.
Coil-looking fire, heavy, in view of the strong. In fact, until you try
The bad thing is I was wrong in size or reel is toy
Very surprised by the quality of these reels HC4000, fast delivery, very impressed by the quality me which has only Daiwa, perfect I recommend this store.
Arrived in advance, for less than 10 dollars will not find nothing at this level, and good quality, I have yet to test it.
Things are well received the spool one is entereth into paragraph four key Why not have for?
I recommend the coil. very high quality, I recommend.
Coil for money is excellent, float Rod most
Certainly expect that will better reel but the gap is very large.
The box does not look very, as if it was in football Played, although the coil arrived normally. The size of the coil corresponds to the claimed, the spool is metal. Although in the rest the usual Chinese coil, without illusions
All great!!! Fast delivery!!!
The parcel came quickly to the Republic of Komi, really liked how it was packed, it was possible to finish with China it would be safe, without Lufts!
Last year took from this store 2 coils linnhue 5000. Coils so liked that I decided to buy one more (for a feeder). For the year, the price rose by a minimum of 1/3 (lost weight). The move is smooth, there is no backlash, the metal spool, the winding is acceptable, the loops do not reset, the embezzling of the problem with the smu- up- Of the shortcomings-excess weight 364gr because of budget plastic. To the seller respect for clear processing (even the box whole has arrived) and sending the goods. From the degth spoon: expedited delivery (plus) declared by the seller, I did not notice. The order came in a United Parcel after 47 days in M. O. possible in connection with the Black Friday's agiotaic sale. PS: Be sure to check for lubrication.
A good option for not expensive rod. Lubrication is present but it is worth adding.
The product corresponds to the description, I'm happy
The material is very, just found small size 7000.
Fast shipping. Packed amazing. Quality on top. Tested on fishing, unsubscribe.)))))
Very fast shipping, quality think on top, after testing, will add a review
Excellent coil made of metal to the Amur region less than a month came