We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered a child without a turn, he was the first to compare with nothing, but we liked
I recommend the minidrone, the delivery was fast, thanks to the store.
Cool quadric. Works fine. Make the camera work. We need to connect with him through wyfae.
Everything is fine. I'm taking two. The first jammed the engine. Separately, the engine was more expensive than a new drone without a camera. Took the cheapest for spare parts: here and blades, and battery, and engines. All OK
Drone cool! Excellent hanging, the main thing is to calibrate after takeoff. The store quickly sent the goods. The order came quickly.
It was expected that there would be a little more size. Build quality is average. Like a toy to try flying. Considering the discount price is acceptable.
The order came in full configuration. One bolt on the fastening of the protective frame for the legs I did not have enough, I had to wire it (photo 2). The drone's working, but I'm still out of control. I'm happy with the purchase.
Ordered the camera 4 K but the quality of video transmission from the drone to the phone is bad with delays and frisses when recording
Package looks complete, haven’t tried it yet. Delivery 1 month instead of one week. Communication with store regarding delivery was ok.
All came as stated in the kit. They haven't tried it yet.
First drone, it is quite powerful
Everything works. Management's sharp. Sharp takeoff and fall too. Smooth No. The child asked for 7 years. Afraid of sound))) I'm happy with the order. In our market this time is 3 more expensive. There are spare propellers.
The drone came very quickly
He's home already. A good toy. Good for flying it home. Everything works well also the camera you bring. It's hard to get it to stay at a fixed point. But I'm satisfied with what I paid for. And it arrived earlier than agreed.
Very cool, rekoomenduyu! Calibrated smoothly, stable, everything works! Express delivery 4 days Moscow time))
Good drone as a first experience. Drone is good for home flights
Excellent, small, the photo is certainly not 4 K, but to learn to manage copters the most it.
There is No doubt that in aliexpres if they can treat the customer. My order arrived in just 11 days, much earlier than set and to the door of my house. I really recommend it. And from the shop that looked after me or what to say.
Quadrocopter is small, I will not say that this is its minus, rather it is a price category. In general, it is quite good, as a gift to the child the most. Sending to the copper on the day of payment, delivery is almost instant.
I took the maximum version, an interesting thing for flying at home, the screws of 2 pieces immediately replaced they flew off when taking off, the camera is not taken off, the batteries first first first as a toy for the House will go ..