Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommend beautiful brooch, thank you for free. Shipping very fast;)
There are questions on the quality of stones, raids, scuffs, but in general, for 103 ₽ is acceptable.
Everything is super!!! Recommend! Brooches are excellent, quality! Be sure to order more! The store put a small gift, it was very pleased!) the order came to Kaliningrad in 3 weeks.
A huge and awesome brooch! I'm delighted with this purchase and recommend to everyone. Got less than 3 weeks
The brooch is very beautiful. All pebbles are in place
Brooch is beautiful, but large, heavy. on thin will pull the fabric, probably
Beauty!!! The second one ordered another color for a gift with the coming everyone!!!
Slightly heavy, but very beautiful
Very beautiful dragonfly! Large, high-quality! I'm happy, thank you!
Delivered to Astrakhan region in 25 days. Brooch of excellent quality, large size, without damage, heavy, glitters. You can not hang on thin clothes. I advise you to buy. Took for 114 rubles.
When I received a brooch, I did not even expect it to be so huge and simply stunningly beautiful!!! I'm just delighted!!! There is a loop, you can wear it as a pendant. Thank you so much to the store.
The brooch is simply gorgeous, do not tear off the eye. it is packed very well. It's been three weeks. Massive, heavy, very neat. Just the top pilot. Very satisfied with the order. I recommend the store with pleasure. thank you.
Very beautiful brooch! Work מדוייקת. Pin bejeweled ונראת good. Note sizes: is big and heavy relative. Shipped very fast.
Beautiful Dragonfly, quickly came, everything is fine
good
Beautiful! There are small scratches on the stones
Very beautiful, large brooch
A large dragonfly, took on a fur coat to my mother, heavy compared to bows, not for thin materials. You can wear it on the chain)), but also fix it to the fur coat, you can also on the back of the fur coat with a pin) it came quickly, took, took 11, thank you store!
beautiful
Came a brooch for 15-17 days all well packed, beautiful, all the stones are in place. but a little more, I thought that it would be slightly smaller.