Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These are my second headphones from this store. I'm very happy.
For this price, the headphones are excellent! Recommend. Connected easily, without problems. Sound good. There are additional stop and scroll keys. I'm happy to listen to the audio books. A small minus is a glued surface adjacent to the ears. The parcel is well packed, delivered without damage. The price/quality ratio is fine! Recommend.
bien
Shipping fast. I order the second, the first one after 1,5 one ear sound disappeared. Ordered the second, I think the sound in the first was better. And so on 4 sound.
For such money an excellent purchase, no complaints
Delivery 25 days to Samara, medium quality headphones, and sound also, the phone was contacted without problems.
Good headphones, came quickly. I'm taking second.
Super, the quality pleases for such a price and the charge holds for a long time
Ordered already fourth, the first ordered more than a year ago, all headphones work well.
Good headphones good sound of course pancake but not fragile can break
Cool ears. I recommend it to everyone.
Packing is just out of stock. In the summer of 21 years I bought the same rubles for 850, so there was a box. Now almost 1600 and celophane. It's amazing that they came without damage
Delivery to Stavropol is just over a week, I order not the first time. The same for me for almost a year and work in the tail and mane. Now I bought the second for my daughter
I do not take it for the first time. Good sound. Long hold the charge and physical switch.
Very good headphones. The sound is of good quality. The helmet really has a nice design.
Everything works, the sound is good
Works great
Little ones push their ears. And as a headset does not fit, I can hear the Coke as if I'm far but clearly. The sound is clear. Battery 400 MLH
наушники вобще огонь ,вторые заказываю ,работают второй год ,бегал в них по часу в -30 ни разу не подвели ,качество звука бомба!!! как то хотел купить бицы за 12к ,послушал и понял что особо разницы нет
Perfect is the second I buy and they work great