We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Packing with meticulous glass cup wholesale non data thus succeeded Sim's packing at the Zoom for box writing ~~! Winter mom dad phone cases where only Sanda
5 out of 5, I loved it, it's just like in the picture, very but very well packed
Arrived in excellent condition. Fast delivery time, Ordered: 9th April; Sent: 11th April; Delivered: 3rd May, to Australia. Fantastic value for money, made from high quality materials that are well designed & constructed. Perfect for keeping your Samsung Galaxy Note 20 Ultra phone safe inside this Wallet phonecase. With space for 2 Credit Card size pockets, an outer zipper pocket for a few coins, & also another long space for notes. Having the strap attached, making it secure if you are to accidentally drop the phone. I'll definitely be purchasing this & other products from this store again. I highly recommend this product from this seller. K. (Unfortunately it's a little small for my Note 20+ Ultra phone.) #technology #tech #innovation #android #design #phonecase #walletcase #gadgets #electronics #smartphone #android #samsung #computer #gadget #techgadgets #mobile #technologynews #techie #future #computerscience #digital #developer #gaming #mychoice #accessorieslovers
Thanks a fast shipping, Super product recommend
Excellent quality of the article arrived earlier even though they said it would be a little longer to arrive, very satisfied with it article
Delivered quickly. Packed perfectly. everything came up
Very cute the ame I am perfercto arrive in super short recommended time the store will follow with the responsibility
Precise as in the photo thank you I love, goes very well with my phone s10 +
Case for Samsung Galaxy A52. It corresponds to the description. The color is adjusted. With all the compartments that were specified.
Highly recommended store The product arrived on time Thank you very much
The cover is good, everything corresponds to the description. Thank you store. Advise.
Days only for shipping Price is also cheap and fine. Thank you very much. Well written request ^^
Product well packaged and very good quality recommended product
Case-dazzling, comfortable, have it pockets for cards for money and small. This is no need wallet more.
Everything is great. it's already third case that I bought for everyone in my family. I've ordered different colors. And I like blue the most.
It was what I expected, good endings, ideal for a good gift. I recommend this article!
The packaging was very goodThe item was quickly shipped. Thank you so much dear Seller.
Frankly very good, ja was not expecting me better!! Supeeeer
I arrive faster than I expected, all well packed, recommend store!
The cover is good and comfortable, thanks for the good case