Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order was received, an interesting delivery-the courier brought home, to our ancient village))) Not 10 days of course delivery, but for the Transbaikal Territory is normal) All working, but the difference is not special, that wai Fay, what's on this thing. Still, TV hangs sometimes on the console Xiaomi, we have the internet.
Excellent quality! Work very well for what I needed, bought to use in MiBox and works straight. Took about 20 days to arrive.
Very good, arrived before time well packed, tested recommend. Can buy without fear.
Excellent Product, confirm the order arrived on time, well packaged product no wrinkled.
Very fast delivery of the product, I received the product after 6 days.I haven't checked how the product worked yet, but the packaging was intact, so the store has the highest rating five stars.
Collected qualitatively pleases the eye, speed characteristics are not yet possible to check and so it works normally
Light, of course thought that from the metal will be, upset a little, and so everything works well, the Internet 100 Mbps shows
The product arrived well packed. Took only 18 days to arrive in Fortress/CE. Product is as described. Tested and working perfectly. Excellent purchase. Seller note 10!
Ordered 26. Got in Yekaterinburg 14. The firm of brooms does not knit, everything is fine.
Very good workmanship, works perfectly and meets the promised specifications (Interfaces USB 3.0 and 1 Gigabit Ethernet). Also is well packed with packages sealed, addition.
The goods arrived in Ukraine in 28 days, delivered to ukrmail. In the store ugreen I order not the first time, all the goods are still working, the quality is as always on top, this time I ordered again for the Mi Box 3 and the cable everything works perfectly, the speed is stable. Friends, I recommend this store and store to everyone.
Delivery is fast, tracked. Quality at altitude. The prefix adapter immediately determined independently. The signal is stable now. Recommend!
The order was sent quickly, the goods correspond to the description, came all the whole
The product corresponds to the description, excellent quality. Checked on the console everything works. The store quickly sends the goods. Delivery to Moscow about a week. Excellent seller, I recommend.
Nice hub. Verified brand. But, the parcel could at least be wrapped in a navel. Plastic bag does not protect against impacts. Lucky you didn't get it on the road.
Delivered quickly, checked it works... I order the second, I needed it, the first one has been working for several years...
Excellent! The device looks great and also works perfectly! There is a connector for external power for feeding demanding HDD. This is my third purchase of this let's in this store. The first two ended in lost time. The bank transaction failed first. 3 days to figure out. Paid for the second time-the customs of the Russian Federation wrapped back in China (late Cargo!). A month of time is lost. And only this purchase (in Tmall) was successful. After 9 days (DPD + Russian Post), he earned perfectly in a pair of Mi Box s by Lan.
Great quality and finish. Fit perfectly for what I needed
Delivery-ass/mail Latvia/ukrmail. Shipment-next day, delivery-27 days after payment. Track all the way. Packing is standard for ugreen. The adapter checked on the laptop Asus x556. Usb3.0. Port Win10x64. The driver pulled up automatically. The device is identified as ASIX ax88179. Brakes and-neta (tariff 100 Mbps) No. Over the network with a gigabit router keenetic speedster kn-3010 files are pumped at up to 116 MB/s. (recording on the SSD). More of my iron does not allow. Brakes when checking Samsung 860evo 256 GB did not notice (SSD in the box from ugreen).
It came quickly, packed just on top, as if they were packed under the order!!!) Checked everything, everything works, both Lan and all three USB 3.0 ports, ordered with Ext power)