We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping Days took. Well you will look. But many are greatly-does the rest. Just suitable levels greatly.
Excellent service, quality nice of product
Everything came very quickly! The packing is a little deformed, but there are no defects in the goods... Complete set! The quality is excellent!
Quickly came... Visually good quality... View at night on the photo attached... I'll watch in the afternoon like... I will write additional feedback
I found it very good product and quality already tested and really q met my expectations thanks! Positive point!
It's like the description. The order came quickly, delivery by courier. They ordered a child, for her the most it.
A little late with Moscow's catch, all the rest of the norms
Super binoculars! Delivery fast to door. A reliable case, nothing and no luftitis, the lenses are clean without jambs. Increase average. Includes a cover and a special cloth for cleaning eyepieces.
I buy it for the second time, the first was for a gift, the same ordered myself) the quality is super, the delivery is fast, I recommend)
Very compact and easy, for such sizes it is not bad to expect more stupid. I bought a child-that's it. The build quality is very good.
great. very fast delivery reached within 6 days to pakistan. quality is best price is low and small in size. you can easily put in your pocket. recommended the store
Miniature compact. The range of 5-8x for your money is better not to find.
Everything is OK, compact, convenient, for traveling the most it.
Like, to regulate the focus and see
Like product, consistent with the ad. Is comfortable and practical. Led 30 days to the north and not taxed. Will serve to observe plants.
Very good and more small super recommend arrived very fast
Everything is fine! The order was received quickly, the packaging is reliable. The product corresponds to the description. I advise this store!
A great pair of binoculars, small. Brings the best of their size and price, even the moon can see and enjoy the beauty, take a hike or on vacation. Very satisfied.
Product good value. Binoculars small, ideal for a basic in day to day use. product identical to informed. Fast delivery.
I'm up to vienie. I'm down to zamoviti. Ale, zazovyv of the 15 worm and did not go to school. The goods were delivered for 3 types, bionokl diisno vrazev, so yak for his own groshya Vun Duge krutetsyu,. I'm selling it!