Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order not the first time. Normal glasses for their price.
It came quickly. Put it on the phone. It's OK. I did not communicate with the store.
Delivered to Moscow in 3 weeks. The parcel was combined with other goods. For 11 and 8 iPhone glasses came up. A small gap on the sides is like all glasses.
The glass is good for your money. Trace does not leave fingerprints. Cons of very thin.
It came quickly in Samara, the quality is normal
Several times I buy at home and it's always perfect
Good quality, well packed, fast delivery. Recommend
Very good quality goods. I recommend it to everyone.
It was 2 months before Moscow, but the main thing came. Thank you!
Cool Glass. I am very pleased. Thank you store. I recommend to buy definitely.
As always-excellent glasses, reached quickly, I recommend the store!
Mill thanks came super fast and everything perfect, I'll order more
looks good quality, fast delivery, as expected.
All the glasses on all the phones I take only here
Delivered in good form, glass without protruding ledges. The phone is not fixed
Excellent, perfect stay, thank you very much to the store
The glasses were delivered in 1 month. I buy them from this store for the second time: there are no comments to the quality. Thank you to the seller-I recommend buying this product from him!
Order is not the first time, always comes more safe! Thank you for quality! Even when the chips are formed mesh and can be a long pass with the glass, nothing will spread snaps on! Until you get tired))) in general, single glass about half a year enough or even more, if the phone does not drop! Strong and good
I order glasses for the second time. The wife on 11 iPhones uses and is happy. The phone falls-the glass crumbles, and the phone is whole. Recommend.
The glasses are very good. On the size approached, the holes for the sensors and the speaker match. I order not the first time. Recommend