We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Better than the wire. Ugreen top.
Very good yo
Cable working all norms
I order not for the first time. Very pleased. I recommend, and the goods and the store.
The parcel came quickly. Packing is great.
Works well, completely satisfied.
really awesome product
Nov 13 ordered arrived Dec 20 today, first time took long time to arrive in this store, the other one still not received so I hope it arrive soon
ok IT IS Ugreen
Received has not yet checked
Cable quality is OK. Looks good. Its functionality performs. The price rose markedly to this order, now the demand has increased for this case so the price has grown. In the photo of the decree Hall cable length 950mm. 50mm did not report. The description shows the length 1000mm.
Great cable! I wish that the cable could be longer. Thanks.
Thank you to the store for the quality goods and fast shipment.
This is the third such cable I have, because. Plenty of devices. Convenience and functionality are difficult to overestimate, the workmanship is excellent. Worth every ruble.
This is ugreen and this is all said!
Periodically fail, you have to order. Support fast charging.
For many years I use the products of this company and the quality as always on top! Delivery is fast and the store always answers the questions. In general, ugreen is worth it. Advise!
A good cable with a strong magnet provides both charging (3A) and fast data transmission.
Ordered 13.11.2021 took on ukrmail 04.12.2021. The price is very overstated. A Similar Cable in the store ugreen officialflagship store is 1/2 cheaper. Magnet strong. Contact reliable. The USB speed 2.0 - 480 Mbps is stated. We are waiting for a similar cable from developers but at a speed of USB 3.1.
The store sent quickly, the quality is good. I am pleased. I recommend the seller and the goods.