Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fire!!
Very fast delivery. The mask is cool. It came in a branded box, packed in cellophane plus a paper backing. On the inside, a transport film is applied to the glass. Includes a rag bag with a logo and the simplest color instruction in three languages.
Corresponds to the description. Quality performance. fast delivery by courier. double glass. By fogging, it is not clear yet. When choosing glasses, it is difficult to evaluate the darkening.
It's fine. Fast shipment, fast delivery. The goods are According.
Glasses of excellent quality! Packed neatly in a pupyrku, lenses outside in special paper that protects against scratches, inside the film which needs to be removed before first use! The strap is quality at the highest level, inside is a triple silicone strip from slipping and sliding from a protective helmet (like a female stocking). The order went to Moscow 10 days. In the summer I took from this store masks for snorkling, also everything was super!! Recommend.
Great glasses. Made at the level of top brands. Slightly difficult to change the lens. We need to act carefully. And it is better not on the mountain, but in the heat it is to do that the plastic lenses and glasses were warm. Mirror outside the lens. Decently darkens, but does not distort natural colors. For skiing and walking on a bright winter sun will be excellent. Inside the strap are special strips, so that it slides less on the helmet. Very thoughtful.
The mask is great! I came just right. The size is rather on the female face, and the adult man will be too small. The mask is exactly as in the picture, and this cat on the strap is very cool)) later I will test on the slope and complement the review.
All is Well mask Fire delivery fast I did not even expect)))) producer recommend
At first glance, everything is fine. There is no snow for testing (
Ordered to Ukraine, average delivery time, national parcel
Satisfied with both the store and the goods, it came in 18 days. Quality, for its price, excellent. Recommend
Quality is super, convenient! I recommend the company copozz: glasses, replaceable lenses, balaclava and helmet!!! Delivery fast, track tracked!
Glasses fit the copozz L helmet. a small marriage on the strap or just jumped out of the teeth, but do not understand how to open the lock to refill.
The goods came quickly to the Moscow region, 3 days. Packed well. The strap has silicone. Sit comfortably. Let's see how it will be on the slope.
Super fast shipping and very good package! It seems very solid and good quality! I put a paper sheet behind to show the colour gradient! I can't wait to try it on the slopes! 100% satisfied!!
Very good quality, after having used it looks good on the tracks
Good glasses and great packing
Came very quickly, ordered 11.11 came 25.11. well packed. Without scratches, the quality is fine, the purchase is satisfied, the test will be later
Great mask, I wanted it for a long time. The product corresponds to the description, came quickly, in just 2 weeks. I'll be testing soon. To the kit was a soft package. Long chose the store, thank you!
Not bad, it's been a month. It remains to protest. looks good