Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Like the shorts. Size M was perfect for me that am baxinho, have 1,63m tall, 65kg. Very comfortable and beautiful.
I take the second shorts of this model. The run was hacky with a white lining-the size is different and the pocket for the phone was denser. And so in general, excellent shorts for their price. Comfortable for sports.
this is the 2nd time i orderd here!! ship to the Netherlands took 7days. product is great. ⭐️⭐️⭐️⭐️⭐️
Shorts fire. The store is done, quickly sent to DV for 10 days. Recommend.
In principle, you can take in size. XXL were a little more than 52 size
Cool and very comfortable for running and training! My husband is happy :)) correspond to the description. Height 186, weight 88 kg-ideally approached R-R L. Internal bicycles fit well, do not press or hang. Delivered in 2 weeks to Mo, the track was tracked to PV. Recommend!!!
On height 182, weight 72 took L, sit perfectly, the most it is for the Hall.
They look very nice, are comfortable and have many pockets.
Quality barn complete. Fabric is breathable. Upreet all. My Nike, so that better I they will walk, and the replacement, is Main in the wash. Cheap good can not be.
Arrived on time, as the announcement, comfortable, free movement, beautiful, looks good.
The norms of shorts on the growth of 170/90 KHHL came up perfectly, the only nuance in my opinion black shorts do not look as cool as khaki (before that ordered khaki, w).
Very comfortable, I do not feel them and I'm satisfied with the quality, thank you very much!!!!!!
Shorts made of stretchy material. They seem ok. I'll see after the first run. Despite my strongly built muscles on the legs, the XXL size seems to be a bit loose at 182 and 80 kg height. Soit's better to take 1 size larger, I think.
Really good and quality shorts. Managed to guess with the size. Many pockets, they are deep. Sewn well. A couple of sticking threads are trifles. Purchase satisfied
Shorts of good quality, the material is pleasant to the body. Already several times have been tried in training. The store is reliable, sent the goods quickly. Delivery to the Tyumen region. -Two weeks.
Very good sports pants. Dimensions as specified. Beautiful soft quality.
The package arrived relatively quickly and is accurate to the description.
Excellent ! As Described ! Perfect ! Fast Shipping !
Data: height 168-170, weight 95, size 2XL. They sat well, the size is in size, they do not pull very much, the phone realmi 6i in the inner pocket is good, but due to the insufficient tightening time. I'll carry the TV. In the usual pocket, it's normal. A pocket for keys norms. quality is good.
Excellent for Chilango weather. Arrived at cdmx in less than 30 days It's the second purchase and I'm thinking of still buying