Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In the kit a lot of different earrings and it's so cheap. For this, Laik from the bottom of his heart
Earrings are small in size. Consider this when ordering. Good for the baby. Or those who wanted like me small, miniature earrings. With a stone, the most of this set is cool. I liked everything. Quality at the level. Recommend
Excellent product, I recommend, good quality.
It arrived just like the image, before the expected time Bonitoz and looks good material
It is pre-war on all 100%. Iakishu yekhava I reventa I moikukuvannyam
All right. In perfect condition and fast shipping.
The package arrived very fast, am very satisfied with the delivery, not imagined that come so fast, came well packed in bubble bag, all in perfect condition, is exactly as the description, I super ameiiii
my earrings arrived exactly a month after ordering. they are great i love them all
Received in good condition. Thanks store for your kind services
Good quality product, matches the description. He arrived in less than 2 weeks.
I gave the middle ones to my grandma, that's why they are not there. Very beautiful earings!
Very polite store, happy with communication with him, fast delivery. Quality of products at a high level. I highly recommend. Took all kinds of earrings
All as the description required to selling❤ Am very satisfied with the purchase, super recommend
Cool earrings)
Pleased with the metal bases at the cloves their harder to lose and keep They better, thanks for the set
I them...they are so lovely and I got them earlier than I expected.. thank you store.
Extremely beautiful earrings, the package arrived earlier than expected and there was no damage at all, definitely recommend
Earrings are very cute, it took a while the arrival you But I'm happy with the product, newly am opening it and not if the color stands out in, I am from Peru lima
just like the picture...and it got here really fast
Cute earrings, the buckle is good, we have one pair of earrings twice as expensive than here the whole set, I recommend.