Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Second time ordering this. For friends
Beautiful sweater, tight knitting, heavy. It is not convenient only that long sleeves fall off the shoulders from gravity
At 89 68 89 took first M, sat down, armpits folds and strongly tight. Re-ordered L, now I like it
In the reviews it is written that you need to take on the size more-do not listen to them. The material stretches well, it's good that I took S
Lovely jumper! Dense fabric, pure white color, perfectly sat down in size. It looks very sexy. The only thing that the shoulders fall and it is always useful to correct. And so fast delivery, purchase is happy :)
The blouse is very beautiful. Soft pleasant to the body. i was wrong with the size of the S I needed to take M .. no foreign smell. the thread does not stick out.
Exactly the same as the photo, heavy weight and excellent quality. Looks like something shops would sell three times the price for
I liked everything, minus very long sleeves
The blouse is just super!!! I ordered s for parameters 92/65/96 all perfectly fit! The sleeves are long, but they will fit into the studio for me! The quality is excellent! I want black now
I'm delighted, the fabric is heavy, dense, but there are many leads, it is necessary to remove. At OG 90 from 65 size L without a bra sat straight back to back, but probably in this case it's better than would be great. It has come weeks for 3
This is 10 out of 10! Girls recommend! Ordered 30.11 took from mail 20.12! Size M sat perfectly!
Good quality, but a little too small, it was necessary to take on a larger size
The jacket came a little with marriage, there are puffs. Opened dispute, approved I will wear it in principle if the holes on the spot of puffs will not appear I think to try to order again in black. M at 85-65-91, 166 if it gets in, but climbs
Quality, landing, everything is fine!
Very beautiful jacket, with the right neckline, like the original (not all the store he is so beautiful). One trouble is the sleeves are so long that I look like Harlequin)) because the jacket is knitted, I now break my head, what to do with it. But I will definitely think of something
I love it, the sleeves are the perfect length, they actually flare unlike other shirts advertised like this.
Took S and did not regret (the volume of the chest in the bra with foam-88 cm, waist 68 cm. Fits perfectly, does not fall off the shoulders. It looks simultaneously kazhual, festive and skexia. Got a bunch of compliments!
Just sublime but a chouïa big for a S
This is the second jacket in this store only in a different color this time. Came for 11 days the House of Moscow from the date of the order. Excellent quality, just gorgeous and for such a pleasant price. I advise everyone!!!