Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Be satisfied with the quality/price, it is a little thin but soft, does not itch and slightly warm. By the way, he arrived much earlier than expected (I'm from Mexico and arrived about two weeks earlier) and in good condition. I had No need to communicate with the store.
Soft and comfortable turtleneck! On height 165 sits well, not short, only if a little sleeves. In the rest I was completely satisfied with the purchase, sewn well, no puffs and smell. It came to St. Petersburg quickly enough, days for 10
Soft cloth. No smell. The color as well as wanted a rich chocolate. Rukova is certainly short, but not critical. Delivery 32 days by new mail.
Excellent Emerald golf for a good price. Let's see how after washing it will be. Bye, I like everything. According to the description, everything is true. Pleasant to the body. I recommend the store and I will order more. The parcel to Ukraine was a month (.
Soft, pleasant to the body turtleneck. Recommend. I'll order a couple more. The store sent the parcel quickly. ECB reached 7 days.
Good turtleneck, soft, perfectly sat on the size of Xs, the sleeves are a little short, but not critical. The order came to the Post Office of the CBER logistics in 2 weeks.
Quality fine + fast delivery
Very soft Golf, the color is beautiful) usually I wear C-sits comfortably
Quality is super! Very soft, let's see how it will be after washing! Came very quickly, in 11 days, thanks to the store for the fast delivery!
Soft golfer, well sewn, beautiful chocolate color (in the photo, the color is not transferred) fast delivery, only 2 weeks.
Awesome golf! Pleasant to the body and so warm! I want myself all colors)))
Very soft, very nice color, it takes 10 days to Spain, recommended store, I will buy again
Quality is good. Thin. Pleasant to the body. But malomerka. Sleeves are short (and this is for my height 162). I ordered several colors and all of them in different sizes (not many, but different) Brown turned out to be bigger, but Black is very tiny
The size is normal 44, the quality is good, not very warm
fits perfectly! very warm and soft! feels better than my other turtle necks!
If you have a good figure then it looks very good, but I do not have a very long neck looks like this, but the thing for 500 R good
The quality is chic, the sutures are even, odorless. Turtleneck stretches, the sleeve is not short, the quality is like viscose, nice to the touch, the color corresponds to the declared.
Lovely super fast arrival, buy it with multi-product mode and arrived fast and in perfect condition, they are spring summer since they are not very thick but also not very thin and fit any dress, I bought red and white, that if they are elastic and something small, My partner is super thin and it was perfect, someone bigger I don't know if he stayed.
Turtleneck of good quality, but I would like to be more authentic than the sleeve and in general ..
I chose the color Khaki, it is an equal to the image, it looks good quality and stretch