We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything works. Came quickly and curasivo
I bought several times. Are good But must look after them without delicate
The illumination was 2.5 months. Already opened a dispute, extended protection. But the goods came. And that made me happy. Good faith store, I recommend. There are, of course, unscrupulous people. In another store I ordered a cover, I did not come. The salesman also beat me. The money was not returned. In this store everything is super. There was a package of Dogo, I think it's connected with the new year. Thank you to the seller, and I recommend you all to buy
The product is really good. I am really satisfied
Free shipping really fast and look high quality nice
Same as description. Fast shipping
Garlands shine, as expected, only one, of the three ordered, gives out a brighter glow and it needs to be taken into account by those who purchase a garland. In the store of our city, such garlands cost three or four times more expensive.
The second time I already order. Excellent light decor, creating comfort in your house (and not only). Recommend.
Well packed, flawless, works perfectly. Recommend the store.
Excellent Garland!!! Thank you very much to the store!!!! Five stars definitely! This is already 4 orders, everything works without complaints in winter and summer! Installed at the cottage (we do not live constantly, respectively, in unheated premises does not spoil). The first time ordered three years ago and it still works! I recommend definitely!
Thanks for the quick delivery and lovely item. Good luck.
Nice Garland. Not for the first time I buy.
I like these garlands, they are very airy, and they have a wide range of applications. They are decorated with Christmas trees, lamps, candles. I do not buy it for the first time. Recommend