We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent store and a wonderful store, the order has arrived in a few days, very quickly, everything corresponds to the description, rug norms
Just an amazing rug. I am very happy
Delivered in 2 weeks, the quality is good
Pretty good mat. The length is enough to put a laptop and still remains a lot of space for the mouse. The mouse slides on the rug well, looks like she likes it. Brought twisted in a roll, no creases, sticking threads and scratches are not present. The mat is slightly thinner than expected, but I do not experience any regrets about it.
Thin, soft, pleasant to the touch, the mouse slips very well
Super fast delivery, the quality is excellent
Mat... No, it's not a rug, it's just gorgeous. Delivered the courier straight to work.
Came the goods quickly by courier, the Mat large does not slip.
Very large mat. Cool, comfortable. Boldly you can take, I recommend to buy.
super stoked with the quality. and best of all, it doesn't smell!!!
Very good. Just like the picture.
Thank you for the goods, today I received at the cash desk in Pyaterochka, delivered in six days. All the whole and as in the description (well, 5mm all sides are shorter, it just suits me, that's a pity that there is no format 300 - 900, on my my my Good luck! Yes, it feels that the mouse on the rug moves more smoothly, does not break down like a bare table.
Delivery to Kharkov for three weeks.
I liked the rug, that's only I ordered the size 29x25, and came 70x30, the same is not bad, I'm glad, thank you.
Did not come, the money was returned completely and without problems
Came to Ukraine in 3 weeks. Pad is good but have a smell
Mat cool! The smell does not have, does not slip, the mouse reacts perfectly. The store for not having a small rug, sent a big one for the same price. Thank you very much to the seller!!! I recommend the seller, I will order more!