Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery. Shines brightly.
Stood on the balcony, charged in cloudy weather. All buttons are working condition, work for movement. They did not communicate with the store. It came quickly.
well package, light is very bright
The motion sensor is working. Very convenient lamp, easy to install and works qualitatively. Recommend. I'm thinking about the second order.
Tovia I have not put it, I will recomment when I have it installed
Excellent shine for this money, took on the porch to the cottage, the wire to the solar panel lengthened, TK porch is not located on the sunny side. First photo light from street lighting for example
Just like the description. It's come very fast. How little I have tried it seems to me that the product is great and meets my expectations. To buy again without a doubt.
It comes in good condition with all its components, I commented once installed, thanks to the store.
Nice lantern! Definitely recommend
Very fast delivery, courier to door.
Come quickly. Very well transformed and quite bright as declared power. In the kit there is a remote control and fasteners with self-nuts, as well as a solar panel itself. In 3 mode it burns all night on the floor of the pump. Happy! Recommend!
I love it! Fast delivery and well packed.
Fast shipping and has good looks is downloaded but tomorrow I will install it, good quality price to good store
Norms. Everything works I take the second time
The goods have come. Packing is not bad, but was damaged. The goods are damaged. The lamp does not work, the plastic cracked. Seller returned money
Everything works, I will order one more
It looks beautiful and lots of lights and perfect.
Like product, quickly dispatched. I recommend the store. I will install and soon after,'ll put my note.
The goods came quickly. The box was slightly crumpled during transportation, but the goods did not suffer. Everything works. I did not communicate with the store. At first glance, not flimsy, closer to quality than not. How it will be in practice-let's see. Shines in three versions: Bright/extinguishes, dim/extinguishes, bright/dim and does not extinguish.
Looks good.