We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks super nice. It really think it is a Real crystal. Fast shipping, packed nicely.
Cool stone, but not as bright as in the photo... but in general very happy
Very good quality. Natural Quartz. Exactly as the description
Krasny Kamen, Velmi rychle doruceni, power dekuji prodejci.
Supplied in 12 days to Belgium. Packed very well, well protected. Communication with the store was not necessary.
Stunning, absolutely beautiful thank you. Well packaged too
The actual color is very different from the picture color. But the customer service dealt with the problem quickly, so I still give five stars.
Beautiful, I hope that the real ones. Fluorite is different in color from the declared, but still very beautiful. The parcel arrived quickly. Thanks store
There is one q is tubular and I love them both cute serve to do tameana therapy
It is really beautiful and looks very good. It is a very well cut stone I am very satisfied with this product. I only wish that I could give it six or seven stars because of how nice that it really looks. It really looks so pretty shining in a light.
Love it! My favorite stone I do not know if it's a real but I think yes
Esmu ļoti pārsteigta un iepriecināta. Sūtījums atnāca PA nepilnām trīs nedēļām. VISS ļoti cītīgi iepakots. Katrs akmentiņš atseviški un kārtīgi. Tikai lepidolīts NAV typewriter spilgta krāsa kā bij photo. Noteikti iesaku šo pārdevēju. Super.
Love the raness of it the color is super pretty
Perfect, exactly as advertised! Very pretty crystal points, size is accurate to the description. Very happy with them.
Beautiful crystal, heavy, the base is partially beveled so it is not particularly stable, inclusions are not as pink as in the photo, but it does not spoil, was delivered quickly quickly
Everything is just wonderful!! It is slightly sharp from below, so be careful, otherwise it is beautiful and neat. Very nice reflects the light
OKish, not perfectly cut - therefore not quite vertically aligned.
BEAUTIFUL! it looks like real ametyst, love it so cute ~~
Thought the color would be more saturated But equal is nice
Beautiful, thanks. unnpoco of mess with the dealer But well. Today I received it.