Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Tyazhelenky Kaff and had to draw, but it looks elegant and summer
Super зручні ні гаргарживу живу живу живу живу живу живу живу живу живу живу живу живу супер супер супер супер супер супер супер супер супер супер дешево дешево дешево дешево дешево I'm in the grip
I do not like the way cafe sitting on the ear, it is heavy, hangs at the bottom of the ear of this. So it looks cool, but wear navryadle would.
Some of them are big compared to other my tiles, but it looks good, gentle
Very very beautiful but how I get him again.. He is stuck
Super quality. Stick on your ear perfectly. It came quickly and each decoration in individual packaging. The store and the goods are satisfied
I choose greenstone, but more blue ,but looks nice
They were hugged in 19 days, more massive than I thought, two different sizes.
Just as described. Arrived in about 6 weeks
I like it, thank you! But too big. And the size is not adjustable (do not bend if that). But the quality is good!
Large enough, not adjustable size Let's see with time whether it will be convenient to wear such heavy cuffs on the ear. Rhinestones stick out a little, maybe will not last long
Very carefully made, but sometimes falls. get used.
This is the most chic earrings, you will not regret it!!!
I loved them! Same as the pictures. They arrived earlier than planned. I 'd buy back here
Decent ear cuffs. They run a bit large on my ear, will find a way to make them fit better (although the material seems unbendable). Classy addition to your jewelry collection. Arrived within 2 weeks to northeastern Mexico.
Very nice, first time I asked for them but as I already trust the store I knew they would be of good quality. I loved them!
Super cute, even though I think they're a little girls to what they look like in the description, they came in good time and I liked them very much
The order came before time, according to describing exactly as in the photo, the goods without marriage, the cuff is excellent. Thank you!!!
That's the second time I 've bought them. They're pretty easy to lose but very nice.
Doesn’t look cheap, arrived faster than expected, and doesn’t hurt my ears <3