Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is promising, shipping was relatively short. The product come in good furniture state without any damage. You picked the product K05. Did not communicate with the store, quality-price 10/10
Always order these lashes. Wear them multiple times and keep them in the package. My favourite x
perfect quality of course ! I highly recommend! I have purchased 3 times from this store I won't get my lashes from anywhere else
Haven’t had the chance wear these but they look very nice as well.
All the products looks good and they are nearing packages Individually
Minor scratches on the case (nothing damaged) the lashes feel good and look nice!! Also shipping was v fast!
Exactly like the picture. I haven't worn them yet but they are super cute. They're great quality for the price and honestly I would recommend them to anyone who's looking for some every day wear lashes.
very pretty and long lashes. I bought three pairs. only tried one so far but I love them all
Nothing to say is the second time I order this pair of false eyelashes and always satisfied come in less than 10j
Well but too much plastic packaging
THESE ARE SOOO CUTE!!! i havent seen anyone order K02 yet, because i looveee the fox eye look. theyre AMAZING quality and they come in this adorable transportable box! genuinely for how cheap this was im so surprised! it came in around two and a half weeks, but it could be different for others! other then that really quick compared to other shipping. Lash on the left a lil tampered with cause i was trying it on haha
I love the lashes and can’t wait to put them on! Fast shipping which is great! Will update once i put them on.
I LOVE these lashes! I use them for my cosplays now and they’re so cute and not too long! My Insta: @minteefluff
A little too supplied. But good. Great. Delivered before the scheduled date. Thanks to you I recommend +++
Super happy even if I find them a little long. I love
beautiful lashes looks just like picture even better I recommend this store thank you very much
Amazing quality loved them! They shipped faster than expected:)!
wore these for a modelling shoot. V nice,, I’m a repeat customer. I adore the lashes
False eyelashes ordered on July 01 and received on July 12. They are very nice and conform to the description. I haven't tried them yet, but they seem to stick very well. If I like it, I would recommend it again or in other models. Great store. I recommend it to everyone.
Great! Seems good quality, fast delivery. Highly recommended store