Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Made neatly, check no possibility, delivery ~ 2 weeks.
Got it, checked it. Everything works. Sound good. The quality of the cord at first glance is good, the length matches. It came quickly (20 days) sent too quickly. Everything works, the sound quality is good, I hope it will last a long time. The order is satisfied, I recommend.
The wire is normal, without the name, the interference is not heard and that it is important that it is wet without removing the phone cover, delivery fast 12 days to Stavropol
A good cord, for such a price, I advise!
Excellent, they worked immediately, they delayed arriving but it was worth it
Got it in a few weeks.
Works, for a long time or not.
The cord was delivered quickly, without damage! In appearance, high-quality, with its task copes. I recommend to buy!
bien
Came to Saratov for 4 weeks
The parcel came quickly all right
A good, strong, cute cable. Delivery 2,5 months, due to all known events.
They look good quality and work
Quality price, excellent!
Excellent materials, feels pretty good. We'll have to take care of him so he doesn't have any faults in no time. Suitable length. He arrived very fast, in 2 weeks
I do not know what the reason is, but my cord does not work .... And so everything is as in the description. Looks great
Good product, corresponds to the description. Received in 15 days for France
Good cables arrived in good time
Good wire, everything works.
Recommended, as in description
Went to Chelyabinsk for three weeks, the wire is good, last time I bought was quite thin, and this normal
good quality and sound good I recommand
I agreed to the image, it came as, and much sooner than expected, good value for money
All is well. Real 3 meters
It's okay, it's been a month. In appearance, everything is high quality. I will test, I will complement the review
Arrived on 20 days to Chiclayo, already tried it and it works nicely. I hope that last a long time.
Everything works fine! Norms wire
Everything is fine, ordered to St. Petersburg 28 days.
I got a different color but it's Ok
The cable is good, quite qualitatively executed.
OK
Great cable!
good
Everything has come.
All good! Everything is getting old
The parcel came quickly. The cable is whole, working, but thin.
ok
Good aux cable
All fine, second time that I buy, fast.