Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bag fire is worth its money it's for sure but the only thing that did not like this long delivery
Comfortable unobtrusive small bag.
I thought it was smaller, but okay, the bag is super
A bag with excellent quality a capacious bottle of beer fits generally with a high so I advise
Bags are cool, as in the description, comfortable, fairly dense, with an adjustable strap.
Cool handbag, I ordered not myself, but left myself hyhhs
The goods are satisfied, the delivery is fast, the quality is at the level. There was a couple of threads, but it's not scary, it's easy to remove. The passport and various trifles by the type of wallet, keys and so on are placed. External pocket on Velcro, inside there is one additional compartment, the phone is placed in it
Very good bag beautiful cool good quality for its price norms! Comfortable, not large size. Just right, passport keys phone ushkudi will fit
Fully corresponds to the description of thin straps, and so 10/10
Wonderful handbag! Quality is super both inside and outside! Thank you so much!
The bag is sooo cool, the picture is quality, roomy, came quickly, did not communicate with the store... take it!
In the MSC came quickly, the quality at the level
Pusher bag $ quality gun, пацы, can take no doubts. Delivery according to plan was in Jul (more months on the road), MSK was taken to end for 2 weeks. All happy!! recommend
The bag is very good, does not stink, it came very quickly
Bag fire, just like the pictures on which it was presented. Find the best bag for teenagers. Come in 1 month
Arrived early and the bags are wonderful!
Nice bag. Went somewhere a month, a half
The bag is chic, roomy, I will order more, my money is worth!
Excellent, just super, bag. Good strong material, quality manufacturing, no sticking threads or uneven seams, good zipper and strong Velcro. The bag is compact and light, but it is quite roomy. For a long time I was looking for a bright and small bag for the summer and I found it. Remeshek in the photo from my very old bag. Thank you so much to the store