Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have bought it on 4 occasions in total, and always satisfied, now it takes only 2 weeks the previous times it takes 3 weeks, so much happier
At 40 Russian is more suitable) Quality is excellent
Fast delivery, you are great! Very comfortable, good quality, look good-
Good slates, soft. There is an unpleasant smell, but I think it will fade. Very upset delivery, ordered to the sea. Delivery date when ordering and Real did not match, which was very upset. Delivery 1-1,5 months, was stated 2 weeks. Now will be home slippers
In the photo of the mother's heel 24 cm. She took it for her daughter. Soft
Cool sneaker. The 37 ordered 38-39. In principle, are free. It would be desirable to foot was recess, and so they are flat. Overall nice, light. Mega fast. In general, happy
Sandals are good in quality, but small, do not match the size. I took orange here, but for a smaller size, they came up. These were supposed to be larger. The size is written correct, but they themselves turned out to be smaller. Probably a party of defective. Wrote to the store. He immediately replied to me, offered to send the right size. There are no complaints to the seller!
Order arrived in 6 days very serious store I recommend
Cool sneakers, I order not the first time, men's 43 size ordered 44-45 (almost butt) female on the foot 23,5 ordered 36-37 p (almost Butt)
Ordered 42-43, into the well, probably the most 39-40 Well, the, the country if you go)) or the house))) as well as good)))
Arrived in Irkutsk for 16 days, my size 37,5-38, ordered 38-39, approached) the only minus as usual-smell) I order these slippers for the second time)))
Normal шланцы, deep, but to say that the stop as a holding feeling, although they are wide. 42.5 take size 44-45 length accurately.
Arrived earlier than expected, the color is faithful to the photo. Size matches. I recommend the product and this store.
Excellent shlёpki! Non-slip grip!!! Even take the another color-37,5 took 38-39 perfectly fit
Excellent slipper!! Found very soft and comfortable. I use 37/38 BR, bought 40/41 and was a little big but is OK, leaves the foot. Super recommend.
Lovely sneakers, good quality, all match the description. The table size precisely matched
Sneakers are excellent, we take not the first time, very comfortable, soft and pleasant on the leg. Sent and delivered quickly. Seller recommend.
Fast delivery, good sneakers. There is a small smell, but I think that it will fade
Cool slaps, soft, light, on the foot of 25 cm, ordered R. 40-41, perfectly fit. Delivery mega fast to Mo 12 days. Seller clever, I recommend
Got a parcel in 3 weeks to Israel. I did not communicate with the store. On the size of the foot 25,5 took the size 41-41. Everything is fine, I'm happy. No damage, no unpleasant smell. Very light and comfortable. Definitely recommend!!!