Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Loved the purse. It has alot a compartment for my cards and my signature is on it. I even received a note :). Thanks much store. Thanks much Sara :).
The product corresponds to the description. The color is really different from the photo (which is said by the store) it is very dark. Stitched well but still not the skin and on this dubovat. Well, the size is still not a purse)))) for engraving thanks. The parcel was combined with another and delivered to 37ru in 30 days. If you punch separately on the product 39 days its movement came out. Thank you seller.
Soddisfattissima product. It is more beautiful than in the picture, there are flaws, is spaziosissimo and perfect. Arrived in Croatia in 15 days (usually look even more than one month). Advice the store and sure I sltri purchases
Compliance 100%, quality super, all zipper workers. Order boldly will not regret, engraving at your request.
Very nice and good quality. I love it.
As ljepi and čvrsti novčanik Kao SA slike, jedina Mana Mu them Ako se stave SVE kartice nemože se zatvorit. Ali kvaliteta and isporuka top.
Good quality ! It's very large it's like a little purse ! My wife love it !
Dazzling!! Very satisfied! Thank you very much
Saticiyla commnication cok was good. Messages fast return done. Shipping fast tidily ulasti in my hands. Gift to istiyorsaniz, isime gift to find the ideal.Kart rests cokça have, also much genis and guzel guzel a wallet from me 100 points.
It's like a description. I'm happy with the purchase.
The goods came very quickly, the quality is good. i ordered not the first time.
Super and wallet, and delivery, and store. I recommend definitely!!!
Love it like it much the color design love it all nice lovely wallet thank you store
Thank you very much to the store!!! A little more than mine, but it's nothing. Kashelek Super! I recommend this product! 10 +
It is equal to the one described by the store and the communication with the seller to name it. Very attentive. I highly recommend this item as the store.
Is huge, really liked
The wallet came all the time one side is very detailed
Fast delivery, item super well packaged and especially good quality. This is not the first time I order at home and I have never been disappointed. Serious store, I highly recommend.
Very cute little note, thank you. The wallet is huge. It fits all need to get used to.
Yes, I managed to buy for 843r. I came for 2 weeks. chic big, natural leather. I definitely recommend it! thank you all!